Customer Service Technical Support

Kevin Glenn Dickerson

*** ******* ******, *********, **

205-***-**** *********@***.***

Objective: To contribute my technical, mechanical and administrative qualities to effectively and

efficiently see projects from conception to completion, while achieving maximum results.

Work Experience

KDS, LLC, Webb, Alabama - September 2007 - present

Owner/operator

Consulted with architectural, engineering, and construction entities for new locations.

Installed and maintained all necessary equipment, including basic and advanced repairs to: timer

systems, voice/data systems, audio systems, tanning units, UV free tanning units, as well as all wiring and

related accessories, in new and established locations.

Provided technical support for customers.

Performed warranty repairs for several equipment manufacturers, both national and international.

The Tan Company, St. Louis, MO - April 2000 - August 2007

Service Manager - 2003-2007

Oversaw the facilities management of the corporate office, as well as approximately 30 retail locations,

including all tanning equipment, HVAC, timer systems, etc.

Provided technical support to salon staff, both on and off site.

Service technician - 2000-2003

Provided field service duties, and technical support for salons throughout North America, both on and off

site.

Movie Gallery dba Sun and Soul Tanning Salon, Tallahassee, FL - March 2000-September 2000

Store Manager

Recruited, trained and developed store associates.

Maintained equipment, inventory, scheduling, payroll.

Water World, Dothan, Alabama - June 1995-February 2000

Aquatics Supervisor - April 1996-February 2000

Prepared and supervised all park operations.

Supervised 50-70 employees on a daily basis.

Responsible to: maintain proper chemical levels in all water sites, operation of all necessary pumps,

motors, valves, etc., troubleshooting problems to inform maintenance department of issues.

Maintained a safe and pleasant environment for patrons.

Assessed medical needs of injured staff and patrons.

Managed facilities during off season.

Lifeguard - June 1995-March 1996

Performed all related responsibilities of the lifeguard position to ensure the safety of all patrons in the

water park, with special attention to those who were in the water.

Pool Attendant - June 1993-September 1993

Education

Field of Study: Mechanical Engineering

University of South Alabama, Mobile, AL

1997 - 1999

Wallace Community College, Dothan, AL

1994-1997

Skills

Electrical, Mechanical, Pneumatic

Analytical, Attention to Detail,

Organizational, Time Management

Communication, Customer Service,

Situation Awareness

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