Customer Service Sales
Resume:
Yamileth Osorio
**** ********* **. *******, ** **037
p: 832-***-**** e: *********@*****.***
Objective
To obtain a position that maximizes my management potential.
Education
University of Houston-Downtown (2013) Bachelors of Science in Criminal Justice
Lonestar College (2008) Associates of Arts
Experience
Odebrecht Construction, The Woodlands, Texas (2014-current)
Trucking Administration
• Dispatch third party companies to handle business needs
• Problem solve the transportation of construction materials
• Handle payroll for over one hundred contractors
• Increase efficiency in the delivery of materials to the job site
• Co-ordinate different business teams (Engineers, business managers, project managers
etc.)
Best Buy, The Woodlands, Texas (2013-2014)
Connectivity Supervisor
• Implement business strategies with speed and efficiency
• Coach employee behavior to perform best practices
• Improved sales by raising morale and encouraging accomplishments
• Supervised 20 employees while maintaining schedules, performance and coaching
Best Buy, Greenspoint, Texas (2010-2013)
Back Office Lead
• Responsible for all hiring and talent designation with Kenexa
• Prepare and manage employee files
• Process supplies and change orders
• Coach employees on being more aware of fraud prevention
Gerlands Food Town, Houston, Texas (2004-2012)
Customer Service Manager
• Trained employees to become managers and assistant managers at other locations
• Performed turnaround of a customer service team at a beleaguered Food Town location in
a four month period by increasing sales and clientele
• Trained other customer service managers in the company
• Processed supplies and change orders
• Maintain and budget payroll hours
• Prepare and manage employee files
• Responsible for all hiring and talent designation
• Coach employees on being more aware of fraud prevention
Additional Skills
• Bi-lingual
• Microsoft Office
• Kenexa
• CMIS
• Five Cubits
• HH2
Contact this candidate