Customer Service Representative

Arielle Macias

Customer Service Representative

Upland, CA

**********@*****.*** - 626-***-****

To seek employment to assist me with gaining experience and resources in reference to my education, life,

and career choice. Seeking a customer service position with a company that I can grow with.

WORK EXPERIENCE

Customer Service Representative

Med-Legal Inc - September 2013 to July 2014

Obtained records and legal documents for clients. Responsibilities included entering customer orders,

communicating with law offices regarding needed documentation, following up with facilities where records

are located, researched locations and individuals current contact information, problem solving and team wide

collaboration. Performed these tasks accurately and efficiently while maintaining excellent customer service.

Customer Service Representative

Alta Resources - March 2012 to April 2013

Provided excellent customer service for a durable medical equipment company. Assisted caller with questions

in regards to durable medical equipment. Dispatched calls to the correct offices nationwide.

Administrative Assistant

Globe Express Services - June 2011 to December 2011

Responsible for greeting guests, employees and visitors in a professional and courteous manner. Handle the

tasks of receiving incoming calls and directing the call to the appropriate department or personal. Scheduled

and confirmed appointments; follow-up until completion. Performed other clerical duties as needed, such as

creating/typing reports or letters, filing, and photocopying

Assistant Manager

Invisible Shields - April 2009 to June 2011

Interfaced with customers who were purchasing the Invisible Shield Product's. Sold product and installed

on customers devices I.E. Cell Phone's, IPod's, IPAD, and camera's which required custom fitting's. Took

inventory of stocked product's and placed order's of required stock. Record keeping. Handled POS System

responsible for daily opening & closing of cash register.

Teachers Assistant

Y.M.C.A - June 2007 to June 2009

Responsible for supervising children in after school day care program. Assisted children with homework.

Organized activities for playtime. Prepared daily snacks and or lunch on a daily basis. Ensured all children

were accounted for on sponsored Y.M.C.A. events/ outings. Assisted in front office, I.E. Answering telephone,

directing walk in clients who were inquiring on facility programs. Assisted families in signing up for membership

and classes/ lessons at this facility.

EDUCATION

Citrus College - Glendora, CA

August 2009 to June 2012

ADDITIONAL INFORMATION

Skills and Strengths

•Data Entry •Creative problem solver

•Excellent communication skills •Fast Learner

•Energetic work attitude •Leadership Skills

•Critical thinker •Active listening

•40 WPM •Adaptability

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