Business Analyst

Thirumaleshwara M Shastry [CBAP®]

Cell: +31-687******/+91-997******* Skype: sowravi100 E-mail: ********@*******.***

Certified Business Analyst Professional with 8+ years of experience in Business Analysis, Siebel CRM and Agile

Project Management in Telecom Domain

Objective: Seeking a Senior Business Analyst position in IT Industry to assist organizations in achieving business

objectives by bringing in proven Business Analysis Techniques, technical development, design experience, and effective

communication skills to collaborate between business partners, other stakeholders and IT team

Expertise in: Business Analysis Agile/SCRUM Project Management Siebel Communications 7.x, 8.x Telecom BSS Domain

Expertise Quality Assurance Communication/Negotiation Skills

Specialization:

Business Analysis:

•Proven Expertise in Requirement Elicitation, Gap analysis, Requirement management and

communication, Impact Analysis, Solution Design, Solution Refinement, Solution

Assessment and Validation and coordinating with various stakeholders.

CRM Functionalities/Sales Process:

• Customer Interaction Lifecycle, Order Lifecycle Management, Product Modelling, Quote to

Cash process, Orchestration, Billing, Provisioning systems in telecom BSS

Technical Skills:

• Siebel eCommunications, Siebel Sales, Finance 7.x, 8.x, Configuration, Workflows, EAI,

UML, SQL, Use Case Diagrams

Project Management:

• Waterfall Methodology, Agile Methodology, SCRUM framework: Release/Sprint backlog

management, sprint planning, Task decompositions, retrospective Meetings, Onshore and

offshore development model.

Soft Skills:

• Excellent Communication/negotiations, Stakeholder Management, Team Management.

Public Speaking, Training Skills and passion for inspirational leadership.

Career Profile

Organization: Accenture India Pvt. Ltd, Bangalore (July 2010 to till date)

Client 1: KPN - Leading Dutch Telecom Company (Sep 2012 to till date)

Role: Team Lead - Business Analysis

Technology Used: Siebel eCommunications 8.x, Oracle 11g, Cordys, Fusion Middleware, BRM

Highlights:

Successfully completed 3 Siebel Releases as Scrum Lead/Business Analyst.

•

Extensively contributed in making KPN Siebel implementation a flagship project in terms or Agile Project

•

Development across CMT domain globally.

Effectively resolved many challenges in stakeholder management and periphery team collaboration issues.

•

Devised and implemented extensive trainings for scrum team members to quick adapt from Water fall to agile

•

methodology of project management/execution.

Guided and engaged team to create Reusable assets, follow Oracle best practices. Successful in creating/ using 10+

•

Oracle reusable assets which won prestigious global industry award and saved 1000+ hours.

Mentored practicing business analysts for CBAP/CCBA certifications, conduct BA trainings, Agile

•

Trainings etc.

Responsibilities/Contributions:

• As a Business Analyst: Accountable for requirement elicitation, solution design, effort estimation,

coordinate between Clients, stakeholders, build, testing and stakeholder UAT demo, obtain project

completion sign off Siebel for CRM 8.x - E2E Sales process implementation.

As a Scrum Lead: Conduct Release Planning, Sprint Planning, Sprint Review & Retrospectives, requirement

•

refinement, and defect management - HP Agile Manager, also act as a proxy product owner.

Conduct regular training sessions to improve technical and functional skills across KPN project teams.

•

Support project manager and Delivery manager for function point analysis, continuous improvement plans, status

•

reports, resource planning.

Successfully designed complex Order management requirements consisting of, improved availability check, Quote to

•

Order Conversion Management, integrate Siebel with legacy systems to make 360 view of customer available in

OneCRM.

Client 2: Telefonica – Leading Spanish Telecom Provider (July 2010 to Sep 2012)

Role: Siebel Consultant / Business Analyst

Technology Used: Siebel eCommunications 7.x, Oracle 10g

Responsibilities/Contributions:

Responsible for end to end completion of deliverables coming as various enhancement requirements.

Conduct Impact analysis on the solution proposed by System Architects and create functional/technical designs.

Support Technical Architects in creating IA documents and making design documents.

Provide requirement KT to build and test teams. Review Test Scripts

Support team lead on allocation of requirements to team members, preparing the daily/weekly reports, time

sheet

Analyze Production issues and prioritize based on severity. Create CRs to fix them.

Conduct demo of new build/bug fixes to business users and obtain sign off.

Bug fixing/enhancements by configuring Siebel UI layer, Business Layer and Data Later.

Troubleshoot EIM data load issues.

Instrumental in creating 10+ reusable assets which won global industry award.

Organization: IBM India Pvt. Ltd, Bangalore (Oct 2005 to July 2010)

Client 1: KPMG LLP - Leading Tax and Advisory Consultant UK (Feb 2009 to June 2010)

Role: Siebel Consultant/Developer

Technology Used: Siebel Sales 7.x, Oracle 9g

Responsibilities/Contributions:

Worked in Configuration and Server Administration Space.

Oversee batch data migration from legacy systems to Oracle databases using EIM.

Involved in the development a new EIM interface between SAP and Siebel for daily data load. Migrated Siebel

code across Development, Testing, Production and Testing Servers

Configured Applets/Views/Screen/BCs to populate the data imported from SAP and Cessation of certain Siebel

Functionalities.

Maintaining the Dev, Training and Disaster Recovery environments along with the Live CRM Implementation. This

comprised of a complete suite of 74 Siebel servers.

Setting up SSSE and troubleshooting Synchronization issues in the Development and Live Environment.

Worked as a Project Quality Coordinator which involves submitting monthly metrics, preparation of weekly and

monthly project status reports, Submitting docs to RPM.

Client 2: BMO- Leading Bank of Canada (Jan 2007 to Feb 2009)

Role: Business Analyst/Siebel Developer

Technology Used: Siebel Sales 7.x, Oracle 9g,

Responsibilities/Contributions:

Instrumental in automating the EIC and TMA process which saved almost 80 hours of admin efforts per week.

Prepared Sizing, DRS, DSD and UTP for the change requests.

Investigating the Production Issues, defects and providing solution.

Involved in configuration of the User interface layer, the business object layer and the data object layer of Siebel

finance application.

Customized and Created different types of applets like MVG, Detail, Standard and Associate Applets.

Monitoring Monthly EIM Loads on Campaigns.

Client 3: Sprint Nextel – Telecom Provider in the US (Oct 2005 to Dec 2007)

Role: Consultant/ Developer

Technology Used: Power Builder, Oracle 8i

Responsibilities/Contributions:

Configure Power Builder Application to include the extra products in the inventory management software.

Addition of CDMA products in to the GSM product inventory.

Write PLSQL Procedures to read data from flat file and load to PowerBuilder application.

Certifications & Trainings

Certified Business Analyst Professional [CBAP] from IIBA, Jan 2014

Certified Function Point Professional [CFPS] from IFPUG, May 2012

Oracle 8.x Certified Siebel Consultant- from Oracle, Nov 2011

Oracle – SQL 1Z0-007 certification

Trained in Siebel Development, Integration, OBIEE

Siebel Administration 8.x from Oracle

Completed Belbin profiling training in Building high impact teams.

Six Sigma White belt certification

Education

Bachelor of Engineering [B.E] in Computer Science and Engineering-UCVE, Bangalore - 2005

Pre University Course -S.D.M College Ujire - 2001

AISSE [ 10th] - Sri Sathya Sai Vidya Kendra Alike - 1999

Technical Skills

CRM: Siebel 8.0 / 7.8 / 7.7 / 7.5 EIM, EAI, Workflows-Script, Business services and product configurator

Project Management Methodologies: Water Fall, Agile/Scrum Methodology/Agile Business Analysis

RDBMS: Oracle 10g / 9i / 8i, DB2

Operating System: Windows XP / 2000 / NT / 98, HP-Unix,

Tools: Siebel Tools, HP Agile Manger, HP ALM, Toad, MS Visio, MS Office suite, SQL Developer, SOAP UI

Personal Details

Date of Birth: 04 Oct 1983

Languages: English, Hindi, Kannada

Address: 2512 GP, Korte Beestenmarkt 2B, Den Haag ( NL) ; 2 Main, 4 Cross, NOBO Nagar, Bangalore (IND)

Valid Indian Passport holder

Reference: Available on request.

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