Customer Service Sales

Sharon L. Gargano

** ******* ******

New Providence, NJ

908-***-****

**************@*****.***

Business Administrator

. Ambitious, goal oriented team-player with customer service

experience demonstrating the

ability to work well with people while managing high volume

tasks, resolving problems and

perform quickly as well as efficiently in a fast-paced

environment while being organized.

Professional Experience

Verizon Communications, Inc

1979 - 2010

Service Analyst

Cranford, NJ

. Administer, research and verify all aspects of customer bills

with 100% accuracy and on-time

completion.

. Investigated and processed transfers, adjustments, and refunds

amounting over $ 50,000.00

per day.

. Interacted by telephone, instant messaging and e-mails with

over 50 consultants per day.

. Met monthly service level agreement 90% of the time.

Lifetime Athletic Fitness, Inc

2010 - Present

Team Member

Berkeley Heights, NJ

. Greet and service members in a friendly and professional

manner.

. Attentively and promptly respond to member needs and their

accounts.

. Specialized in warm transfers of people looking to join the

club to other sales associates.

Cherry Hill Photos

2009 & 2010

Sales Associate

Short Hills Mall, NJ

. Managed all sales and photographs

Grand Summit Hotel

2010

Front Desk Clerk

Summit, NJ

. Check guests in and out in a timely and courteous manner.

. Ensure reservations are taken correctly and courteously.

. Available at all times to deal with guest complaints and

problems.

. Leave all desk and office areas in a clean and neat manner.

Education

Saint Mary of the Assumption High School

1976

Union County College

Administrative Assistant

2007

Fairleigh Dickinson University

2008

Paralegal Studies

Civic Activities

. Served as a Commissioner of the Parking Authority for the City of

Elizabeth

. Elected Member of the Union County Democratic Committee

. Served on the Committee for the Community Block Development Grant

Fund

. Served as a Commissioner for the of the Human Rights Committee

References

Available upon request

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