Customer Service Sales

Jaymie l. welch

**** ******** *****, ******, ** *2758 . 816-***-**** .

******.*****@*****.***

Education

Central Missouri University - Warrensburg

B.S. - Elementary Education

December 1999

Professional Experience

Hallmark Cards

Office Manager - Bentonville, AR Office

2013 - 2014

. Managed the day-to-day operations of the Bentonville office

. Point person for Walmart, local suppliers and Hallmark headquarters

. Oversaw all building projects to ensure they were cost effective and

completed in a timely manner

. Provided technical support for the Sales Database

. Responsible for updating and maintaining the Walmart program database

(Excel format) for the Walmart division

Visual Merchandising Project Coordinator

2010 - 2012

. Assisted with visual merchandising strategy and project execution of all

Mass Channel programs

. Managed the schedules of all programs from conceptual design through

production to ensure all key dates were met

. Responsible for developing, maintaining and communicating master

schedules for merchandising programs to all team members and partners

. Collaborated with the Account Manager to compile and analyze project

forecasting data on a monthly basis

. Led cross-functional leadership meetings to download project details,

including at risk programs, workload prioritization and budget concerns

. Developed the work team project templates for studio capacity and

planning

Hallmark Business Connections Traffic Coordinator

2006 - 2010

. Managed the schedules of all programs from conceptual design through

production to ensure all key dates were met

. Solely accountable for creating schedules for all projects that came

through HBC

. Analyzed internal team workloads and assigned new project to team members

based on the analysis results

. Developed and presented yearly analysis for design team capacity

. Responsible for all SKU set-up

Mass Channel Sales Representative

2003 - 2006

. Managed a $1.4 million dollar territory through retail and market

development implementation to increase the store's profitability

. Maintained and exceeded sales objectives within my territory

. Built strong relationships with the field organization and in-store

management

. Analyzed past sales data and provided sales recommendations on a

quarterly basis

Customer Service Representative

2000 - 2003

. Resolved customer questions and concerns regarding promotions, policies,

products, distribution, and advertising by utilizing on-line databases

and product catalogs

. Effectively managed incoming calls from field representatives and

retailers within all brands and channels in an efficient manner

. Initiated and managed projects while exceeding productivity and

department quality standards

Additional Experience

Eddie Bauer Store Manager

1996-1999

. Scheduled and maintained employee schedules on a weekly and monthly basis

. Accepted and screened job applicants/ performed interviews

. Filled out new hire paperwork/ performed new hire training

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