Customer Service Data Entry

Location:

Posted:

September 09, 2014

Monica Camille Pua

****@***.***

Professional Overview

Committed and motivated data entry technician with exceptional customer service and decision making

skills. I have strong work ethic, professional demeanor and great initiative.

Work Experience

Bank of New York Mellon M arch 2008-Current

Data Entry Operator

Chicago, I L

- I am responsible of following written Customer Account Instructions to perform initial and final

preparation of remittance processing accounts and disposition of information. This includes opening,

sorting, performing negotiability scans of high dollar value checks (average check is $9,000), and either

separating checks from accompanying invoices, documents and correspondence or keeping the checks

with the detail for front end processing.

- Responsible for balancing the check amount to the remittance amount and I am also responsible for the

re-association of the check images to the appropriate remittances/documents upon completion of the

workflow process.

- In some occasion may also be responsible for bin shelving of work and assisting in mailing out

customers work.

Venture O'Hare February 2007 - January 2008

Sales Assistant

Chicago, I L

- Received and processed cash and credit payments for in-store purchases.

-Opened and closed the store, including counting cash, opening and closing cash registers and creating

staff assignments.

- Worked as a team member to provide the highest level of service to customers.

- Verified that all merchandising standards were maintained on a daily basis.

- Maintained friendly and professional customer interactions.

Education

Triton College Pharmacy Technician Training

Associate of Applied Science : General Courses

Chicago, IL, U nited States