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Customer Service Representative

Location:
United States
Posted:
September 09, 2014

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Resume:

/ Sales / Customer Service /

. Focused and detail oriented professional with more than 5 years of

experience as Customer Service Representative

. Experienced in generating sales and proven ability in delivering

excellent customer service and gaining client satisfaction

. Exceptional communication and interpersonal skills; develop and

establish strategic relationships with senior management, associates,

and clients at various levels

. Demonstrated strong troubleshooting and problem solving skills

. Hard worker with recognized professionalism, positive attitude, multi-

tasking ability, strong work ethic, and a commitment to excellence

. Highly motivated individual with ability to perform well within a

dynamic, independent, and collaborative environment

. Excellent technical skills and accustomed with computer operations and

applications particularly in Microsoft Word

. Experienced in troubleshooting hardware device such as computers, game

systems, and other similar hardware

. Able to handle high volume calls and give technical support over the

phone

. Able to type 60 words per min

Professional Background

Enterprise Rent-a-car; home based

Job Title: Customer Service Agent 2012-2014

- High volume calls from home

- Customer Survey above 90% at the end of each month.

- Made Reservations for customers over the phone as well had helping

customers with login questions about their account.

- Multi tasking with ten programs running including citations, road side,

and reservations.

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GameStop; Berwyn IL

Job Title: Manager 2002-2011

- Sold products and accessories and offered deals and benefits

- Efficiently handle customer service duties in answering customer queries,

problem solving, and providing detailed information on products

- Delivered high-end customer service to clients in developing rapport,

anticipating needs, and providing special attention to gain client

satisfaction and retention

- Provide persistent follow-up to clients regarding their reserved products

BlockBuster Video; Berwyn IL

Job Title: Customer Service Rep 2000-2002

- Efficiently performed daily functions to successfully accomplish assigned

tasks

- Completed transactions with sales

- Offered Rewards Membership to improve customer base

- Handled inventory control and ensured to accommodate demands

- Provided notice to customers for late charges

Video Update; Berwyn IL

Job Title: Customer Service Rep

Jul-Dec 1999

- Created customer accounts for business profitability

- Thoroughly scanned products during arrival to check possible defects and

ensure quality



Contact this candidate