/ Sales / Customer Service /
. Focused and detail oriented professional with more than 5 years of
experience as Customer Service Representative
. Experienced in generating sales and proven ability in delivering
excellent customer service and gaining client satisfaction
. Exceptional communication and interpersonal skills; develop and
establish strategic relationships with senior management, associates,
and clients at various levels
. Demonstrated strong troubleshooting and problem solving skills
. Hard worker with recognized professionalism, positive attitude, multi-
tasking ability, strong work ethic, and a commitment to excellence
. Highly motivated individual with ability to perform well within a
dynamic, independent, and collaborative environment
. Excellent technical skills and accustomed with computer operations and
applications particularly in Microsoft Word
. Experienced in troubleshooting hardware device such as computers, game
systems, and other similar hardware
. Able to handle high volume calls and give technical support over the
phone
. Able to type 60 words per min
Professional Background
Enterprise Rent-a-car; home based
Job Title: Customer Service Agent 2012-2014
- High volume calls from home
- Customer Survey above 90% at the end of each month.
- Made Reservations for customers over the phone as well had helping
customers with login questions about their account.
- Multi tasking with ten programs running including citations, road side,
and reservations.
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GameStop; Berwyn IL
Job Title: Manager 2002-2011
- Sold products and accessories and offered deals and benefits
- Efficiently handle customer service duties in answering customer queries,
problem solving, and providing detailed information on products
- Delivered high-end customer service to clients in developing rapport,
anticipating needs, and providing special attention to gain client
satisfaction and retention
- Provide persistent follow-up to clients regarding their reserved products
BlockBuster Video; Berwyn IL
Job Title: Customer Service Rep 2000-2002
- Efficiently performed daily functions to successfully accomplish assigned
tasks
- Completed transactions with sales
- Offered Rewards Membership to improve customer base
- Handled inventory control and ensured to accommodate demands
- Provided notice to customers for late charges
Video Update; Berwyn IL
Job Title: Customer Service Rep
Jul-Dec 1999
- Created customer accounts for business profitability
- Thoroughly scanned products during arrival to check possible defects and
ensure quality