Customer Service Maintenance

Scott Burdett

**** ** **** ******, ********, ON, K0A 3K0

Home: 613-***-****

Cell: 613-***-****

Email: *****.*******@*******.***

EDUCATION

****-**** ******** *******, ********, ON

* Diploma in Law and Security

* Organize and participate in charity events

2004-2005 - Halton Regional Police Co-op Program, Oakville, ON

* Data entry, compiling statistics, telephone duties, assisting with

special events, physical maintenance of cell and seized property room,

filing, missing person search participation, evening 'ride along'

program.

High School Diploma ( Lester B. Pearson), Burlington, ON

* Rugby team, 'Tech Crew' (volunteer event setup)

ADDITIONAL TRAINING AND CERTIFICATES

* G Class Drivers License

* Functional Bilingualism (French/English) via the Ottawa University

Language Institute (certificate available) my test results for French are

as follows: Reading LVL 3, Listening LVL 3, Speaking LVL 2, Writing LVL 1

* University of Ottawa Diversity Training

* University of Ottawa Risk Management Training

* WHIMIS

* Bell Internet, Home Phone and IPTV Technical Support Training

* Knowledge of Criminal Code of Canada, Highway Traffic Act, Canadian

Constitution, Charter of Rights, Landlord/Tenant Act, Magna Carta, Police

10-Codes, Phonetic Alphabet

* Outlook (all versions)

* Windows (version XP and up)

* Mac Os

* McAfee Anti-virus

EMPLOYMENT HISTORY

March 2013-October 2013 - Bell Canada (BIMS), Tech Support Agent - Call

Centre, Ottawa ON

* Troubleshoot problems related to internet connectivity, Bell supported

hardware (modems, cables, routers and other devices), Bell supported

software (operating systems, webmail, Outlook, McAfee and others)

* Home Phone repair

* IPTV Tech Support

* Provide customer service, process sales and orders

April 2009-May 2011 - University of Ottawa, Protection Services, Ottawa ON

* Responding to various emergencies - sometimes resulting in arrest,

issuing City of Ottawa Parking Infractions, working in French and

English, use of CCTV, responding to alarms, health and safety, internal

investigations, assist police force, working in a large team, dispatch,

access control, responding to fire alarms, writing occurrence reports,

writing police witness statements, patrol of interior and exterior,

responding to medical emergencies, issuing and enforcing trespass

notices, building maintenance/issuing internal work orders.

November 2008-April 2009 - Sears Canada, Rideau Centre, Ottawa ON

* Health and safety

* Use of CCTV

* Covert Security (undercover)

* Internal Investigations

* Various arrests - mostly theft under $5000, on average 1 per day (around

300-400 arrests annually at this location)

July 2008 - November - Paragon Protection Ltd., Mapleview Mall, Burlington

ON

* Assistant Supervisor

* Training guards, responding to various emergencies - sometimes resulting

in arrest, access control, fire/mechanical room verifications, responding

to fire alarms, writing occurrence reports, writing police witness

statements, patrol of interior and exterior, responding to medical

emergencies, patrol vehicle maintenance, issuing and enforcing trespass

notices, building maintenance/ordering work to be done (calling

contractors to resolve problems).

April 2008 - July 2008 - Group Four Securicor, Herongate Mall, Ottawa ON

* Responding to various emergencies - sometimes resulting in arrest,

resolving missing persons cases, working with different ethnic

backgrounds (people unable to communicate in either official Canadian

language), access control, responding to fire alarms, writing

occurrence reports, writing police witness statements, patrol of

interior and exterior, responding to medical emergencies, issuing and

enforcing trespass notices, building maintenance/ordering work to be

done (calling contractors to resolve problems).

November 2007 - March 2008 - Group Four Securicor, Place DeVille, Ottawa ON

* Responding to various emergencies - sometimes resulting in arrest, use

of CCTV, fixing parking ticket machines, access control, mechanical

room verifications, responding to fire alarms, writing occurrence

reports, writing police witness statements, patrol of

interior/underground parking and exterior, responding to medical

emergencies, issuing and enforcing trespass notices, building

maintenance/ordering work to be done (calling contractors to resolve

problems)

October 2006 - September 2007 - Paragon Security, Oakville Place Mall,

Oakville, ON

* Responding to various emergencies - sometimes resulting in arrest, access

control, fire/mechanical room verifications, responding to fire alarms,

writing occurrence reports, writing police witness statements, patrol of

interior and exterior, responding to medical emergencies, patrol vehicle

maintenance, issuing and enforcing trespass notices, building

maintenance/ordering work to be done (calling contractors to resolve

problems).

INTERESTS

* History, Activism (volunteer work), Gardening, Skiing, Kayaking, Biking

All References for the above available upon request

Contact this candidate