Human Resources Manager

MICHAEL NICHOLS

**** *. ********** ***. *******, TN 38018 901-***-**** ************@*****.***

PROFESSIONAL SUMMARY

• Seasoned Human Resources, Payroll, Benefits and Innovative Talent Recruitment specialist with 16 years of professional union and non-union experience in a corporate, consulting, and manufacturing driven work environment. Ensures legal compliance with OSHA, EEOC and ADA with federal laws and regulations.

• Specialize in data reporting, financial records, data and technical documents, benefits administration, vendor management, marketing, full cycle recruitment, staffing, consulting, onboarding, training & development, employee relations, labor relations, coaching and development and employment laws. Administered outside vendor staffing and recruitment agency relationships across-functional and multi-level relationships.

• Recruited for executives, senior level management, exempt and non-exempt employees in marketing, sales, business, product development,and education. Effective problem solver, critical thinker, results oriented and driven to follow through projects to the completion. Manage sensitive and confidential communication.

EMPLOYMENT HISTORY

Human Resources Manager, 11/2013-7/2014

Mid-South Gastroenterology Group – Memphis, TN (laid-off)

- Formulates and recommends Human Resources policies and objectives for the company with regard to employee relations. Partners with management to communicate Human Resources policies, procedures, programs and laws. Ensures legal compliance with OSHA, EEOC and ADA with federal laws and regulations.

- Determines and recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.

- Conducts investigations when employee complaints or concerns are brought forth. Monitors and advises managers and supervisors in the progressive discipline system company. Monitors the implementation of a performance improvement process with non-performing employees.

- Oversees and directs HR reporting. Encourages the ongoing development of the Human Resources staff. Manages the development and maintenance of the Human Resources section of the Internet, particularly recruiting, culture, and company information; and Intranet sites.

- Utilizes the ADP HRIS software to the company advantage. Conducts open enrollment and administrations to this regard. Leads the development of benefit orientations and other benefit training.

- Recommends changes in benefits offered, especially new benefits aimed at employee satisfaction and retention. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment. Develops and administers programs, procedures, and guidelines to help align the workforce with the strategic goals of the company. Responsible for benefits plan selections and contracts.

- Participates in executive, management, and company staff meetings and attends other meetings and seminars. Identifies and monitors the organizational culture so that it supports the attainment of the company goals and promotes employee satisfaction. Negotiates all compensation packages.

- Leads a process of organization development that plans, communicates, and integrates the results of strategic planning throughout the organization.

Talent Acquisition Manager,

Taycom Communications – Cordova, TN (Consultant)

7/2011-Present

- Manage all aspects of talent acquisitions and full-cycle recruiting for 8 states for a wide range of technical opportunities. Source candidates using cutting edge recruitment methodologies, resources and Boolean search alternatives. Administer sales, recruitment, marketing, consulting and corporate branding initiatives. Administer best practices and employee relations methods. Develops and maintain vendor relationships with staffing, consulting and employment agencies. Administer compensation analysis.

- Phone screen candidates and coordinate candidate interviews with clients. Negotiate compensation and other employment processes for onboarding purposes. Conduct salary analysis and bench marketing as needed. Designs and develops recruiting policies and procedures. Administer applicant database tracking application. Perform professional reference/background checks and drug screenings. Supervise an HR Admin. Assistant. Monitor operational budget and measures effectiveness of recruitment metrics.

- Assist in the administration of employee orientation, benefits administration and relocation program. Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation. Provide reporting assessments to determine areas of ineffectiveness and effectiveness.

- Research new recruitment bench marketing and compliance trends, updates and reporting analysis.

Executive Director,

Empire Education Group (EEG) – Memphis, TN (Resigned to return to HR)

10/2009-10/2010

- Oversee all aspects of operations of The Hair Design School for HR, Marketing, Recruitment, Education and Admissions and Sales. Administered all employment practices relative to interviewing, hiring, training, coaching and exit interview processes. Performed sourcing and recruitment functions for management, exempt, and non-exempt positions. Ensures equality with employee’s salaries and compensation administration.

- Supervised 15 staff members & 350 students. Administered benefits administration for entire staff, enforced HIPPA compliance and SOX regulations and guidelines. Accessed and established long-range and short-range hiring plans for specialized recruitment process management needs. Ensures compliance with EEOC federal laws.

- Effectively matched prospective candidates for open positions, phone screened and established face-to-face interviews. Screened candidate’s profile, matched skills and qualifications with job requirements for job and operation effectiveness. Recruited Director Academics, Receptionist and Cosmetology Student roles.

- Extended employment offers to new hires in accordance with EEG’s hiring methodology. Ensured the attainment of admissions enrollment goals for monthly budget objectives were met and exceeded. Ensured the effective implementation of all EEG goals and objectives at The Hair Design School were met.

Sr. Human Resources Consultant Manager,

Nichols Consulting Firm – Cordova, TN (Closed company)

11/2007-9/2009

- Performed organizational effectiveness analysis, implemented HR processes and programs for recruitment, marketing, benefits administration, performance management, employee relations, training and development, employment law and compensation. Managed and created report tracking and analyst systems. Performed full cycle recruitment including: creating job descriptions, postings and sourcing for all candidates. Administered onboarding best practices for effective hiring applicant tracking strategies. Recruited diverse roles and positions.

- Reviewed and interpreted employment laws and regulations and advised management appropriately. Provided HR and Recruitment counsel concerning: productive and services, sales, recruitment, and consulting.

- Provided benefits administration training guidelines. Provided direction and interpretation for employee relations, performance reviews, compensation, training, company guidelines and procedures, leave of absence, and terminations. Evaluates the fairness and effectiveness of salary appraisals and promotional opportunities.

District Human Resource Manager,

Jackson Hewitt Tax Service – Memphis, TN (Started Consulting Firm)

9/2006-11/2007

- Recruited and hired all associates in the district and manage application process, including background checks and all employment documents. Performed high volume labor intense recruiting. Provided HR counsel for 24 west district branch offices. Managed data integrity in payroll system and administered bi-weekly payroll process/transfer. Conducted compensation reviews and evaluations in accordance with compensation profile trends and market standards. Responsible for all sales, marketing initiatives, and benefits administration.

- Developed employee incentive programs to promote positive employee relations. Planned, developed and executed a tax school recruitment program. Provided the train-the-trainer training and evaluated the effectiveness of employees’ performance. Provided all aspects of training for west district employees. Supervised 350 employees in all capacities of the company on the local level. Managed outside vendor staffing relationships.

- Managed the HR/Training segment of the P&L and performed SOX compliance and Affirmative Action evaluations. Managed all aspects of multi-unit level human resources functions.

- Managed all HRIS system updates, conversions and provided necessary system access to administrative office(s) and tax preparers. Administered tax preparer readiness test and managed tax school modules.

Human Resources Specialist,

Merry Maids – Memphis, TN (Resigned for career advancement)

3/2005-9/2006

- Assessed staffing, recruitment, compensation, benefits, training and development, employee performance and employee relations trends for operational effectiveness and continued training needs. Provided HR counsel to 2500 plus employees nation wide. Prepared new hire offer letter, benefits package & all other pre-hire paperwork. Managed direct recruitment system for Executives and Branch Managers through Brass Ring and Taleo.

- Conducted phone screening interview for perspective Branch Managers and administered management and administrative assistant assessment. Managed eDrugtest system for prescreening initiatives and onboarding course of action. Maintained HRIS system updates and changes for employee database and administered internal career system training for new branch managers and office staff. Recruited Office Administrative roles.

- Spearheaded ePilot screening system revision by researching a more effective and efficient pre-employment practice. Supported 75 branch managers and administrative staff with all payroll related issues such as direct check requests, merit increases and annual raises in accordance with ServiceMaster payroll agents.

- Administered FMLA, LOA and SHORT-TERM DISABILITY process for all 75 retail branches in accordance with ServiceMaster Benefits Management procedure. Managed vendor management process for all benefits programs. Investigated employee relations issues and complaints with Branch Managers; extended best practice advice in accordance with ServiceMaster company policies and procedures. Partnered with marketing specialist.

Human Resources Research Specialist,

The Disney Store Manufacturing – Memphis, TN (Company Closed)

3/2003-2/2005

- Managed full cycle recruitment for all exempt and non-exempt employees, managed all job postings, performed candidate Boolean search, recruitment analyst, onboarding and administered staffing vendor agency processes. Performed recruitment market evaluations for staffing and labor trends and HR best practices in recruitment. Recruited pickers, packers, fork lift drivers and all management roles.

- Conducted new hire orientation and training for all employees, and assisted Human Resources Supervisor with employee performance improvement plan for overall sales and production growth. Negotiated union contracts for employees. Assisted employees with establishing and/or updating health and welfare insurance benefit plans including dental, life insurance and 401K. Ensures compliance with OSHA, EEOC and ADA federal laws.

- Provided HR counsel to 500 plus employees on a daily basis. Provided benefits program counsel to all employees. Assisted with employment services administration processes for two major employment agencies as the company’s peak season increased in volume and demand. Point of contact for all benefits plans.

- Assisted with employee relations, EEO, compensation and benefits, HRIS system updates and union advisory board meetings. Works with hiring manager to determine market compensation range for all positions.

Human Resources Coordinator, 4/1999-2/2003

Headliner Enterprises – West Memphis, AR (Company relocated)

- Responsible for managing the full cycle recruitment process for all employees. Administered ATS to manage job postings and applications. Tracked applicants and applicant selection processes ensuring compliance with Affirmative Action Implications and goals. Administers benefit and compensation plans.

- Collaborated with managers and supervisors in identifying essential job skills, potential job applicant pools, job fair attendance, appropriate pre-employment screening and testing mechanism, to secure top rank job applicants. Administered bi-weekly payroll process with ADP and served as company’s payroll consultant.

- Worked with hiring managers to identified desired skills sets, job advertising strategy, developing job descriptions, designing pre-employment interview questions and identifying talent pools.

- Oversaw the candidate pre-employment screening, interviews, job offers, pre-employment screenings, and reference checks. Administered onboarding process and conducted new hire orientation and training.

- Provided current and prospective employees with information about company policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits.

- Served as the initial point-of-contact for employee relations, performance counseling and exit interviews and other employee related issues. Ensures compliance with OSHA, EEOC and ADA federal laws.

- Serviced as the main Safety Representative for company and ensured compliance with OSHA regulation. This included conducting monthly safety meetings, employee safety training and maintaining injury and illness prevention program.

- Advised managed on HR best practices with corrective action and PIP recommendations. Managed open enrollment and communicated plan changes to staff.

ADDITIONAL PROFICIENCIES

JD Edwards, ADP; Citrix; SaaS/Cloud HR Models and Systems; ADP Enterprises; Taleo, Career Profile; eDrugtest; eScreen; Mac, Windows 2000 Professional, ME, XP & Vista; PeopleSoft; Kronos HR Systems; Microsoft Office 2000-2003 - Excel, Access, Power Point, Publisher, Word; HRIS System(s); Lotus Notes; Adobe Reader; SAP; Iron Mountain and PeopleScout Systems and Six Sigma (Yellow and Green Belt).

EDUCATION

Bachelor of Science – June 2005

University of Phoenix

Major: Business Management

Cumulative GPA: 3.9

HRM Certification– June 2005

(Human Resources Management Certification)

University of Phoenix

PHILANTHROPY

SHRM Member-May 2013

(Society For Human Resource Management)

Professional Member Status

*Currently studying for PHR Certificate exam.

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