Customer Service Manager

Skills

. Bilingual: English/Spanish

. WMS and RF experience.

. Helped develop and implement a PKMS

. Able to collaborate in a fast-paced and changing environment.

. Highly organized and flexible with great attention to detail.

. Excellent verbal, written and analytical skills.

. Strong organization skills with the ability to prioritize competing

demands.

. Ability to make sound business decisions.

Experience

Warehouse Operations Manager

Warehouse Shoe Sale, Los Angeles, Ca June

2005 - July 2014

. Hire, Schedule, Direct, and train the distribution center staff to ensure

completion of all tasks

. Accountable for accuracy of payroll records and submit to payroll for

timely processing

. Meet regularly with employee groups to discuss specific problems and

resolutions

. Conduct safety training meetings and departmental staff meetings

. Ensure products are available for order processing

. Research and help negotiate freight rates with carriers for LTL and FTL

loads

. Oversees warehouse operations to include all or part of picking/packing,

receiving, storage, and inventory control

. Ensure processes and procedures are in place for good working practices,

safety, and security for inventory and associates.

. Reviews and revises policies and procedures as necessary.

. Plans staffing resources needed to provide service levels expected based

on workload forecasts.

. Set goals and review performance of each team as a whole, as well and

each individual member

. Keeping each area lead accountable of their core productivity and quality

metrics.

. Supervises 85 or more staff; responsible for interviewing, coaching,

training, and developing subordinate staff.

. Research inventory discrepancies and advise upper management of any

problems as required.

. Collaborate and communicate with internal business partners including:

customer service, buying, accounting, etc.

Receiving Manager

Quiksilver, Huntington Beach, Ca

January 2004 - June 2005

. Accountable for the timely and efficient processing of all incoming

inventory

. Supervise, schedule and appraise the staff

. Responsible for insuring safety guidelines were followed at all times

. Conduct safety training meetings and departmental staff meetings

. Manage productivity, daily workflow, accuracy and error rates

. Responsible for overall shift productivity

Education

. AA in Business Administration from

Long Beach City College, Long Beach, CA

References available upon request.

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