Customer Service Manager
Resume:
Joshua Burr
Nashville, TN *****
**********@*****.***
I strive to infuse my irresistible personality, humor, friendly optimism, enthusiasm, commitment and a warm smile in all aspects of my life.
More than 10 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer skills. Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word. Ability to train, motivate, and supervise customer service employees. Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories. Knowledgeable of Microsoft Office programs, QuickBooks. Experience mailing / labeling all types of packages. Experience with multi phone, fax correspondence. Experience with Data entry, filing, accounts Payable, and Receivable. Provide guest with a warm welcoming check-in/check-out, cash handling. Ensure all guest requests are met in a timely manner. Maintain logbook of all occurrences, complaints. Perform Night Audits. Experience with dollars on the net, and choice advantage. Assists in other departments as needed. Breakfast-Setup. Dependable, Attentive, Always aware of surroundings, and able to multi-task. Set Design, Set Dress, Driver, P.A. for music videos and commercial.
Fiddler's Inn: 08-14 / Present
Position: Guest Service
Comfort Suites Airpot: 07/14- 8-14
Position: Front Desk / Shuttle Driver/ Houseman
Hampton Inn and Suites: 01/14 - 7/14
Position: GSA/Night Audit
Quality Inn: 11/13-12/13 Position: Guest Service Agent
Comfort Suites: 08-13/11-13
Position: Guest Service Agent
Things Remembered: 12/12 - 06/13 Position: Sales
Mama Lee's Gourmet Foods: 07/07 - 11/11 Position: Manager
The Book Fool: 11/08 - 01/11
Position: Buy-Back Manager
Education: GED Louisville, KY
Drivers Licenses Endorsements: For Hire
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