Customer Service Engineer

CRISTINA G. ALLEN

***** ******* *** *** ***, Tampa Florida, 33619 478-***-**** **************@*****.***

OBJECTIVE

• To obtain a challenging position that allows me to utilize my current skills to assist in advancing a business

that offers a stable employment opportunity. I am also eager to learn new skills and business and

technological advancements.

QUALIFICATIONS SUMMARY

• Computer Software: Microsoft Windows, including XP, Vista, 7, 8, Server 2000, 2003, 2008;

AIX; Microsoft Office suite 2000 2013; Symantec Endpoint Protection Manager; Microsoft Exchange

2003, 2010; MS SQL Server; VMware vSphere 5; various others.

• Advanced Technical Skills: Operating System setup, configuration, and troubleshooting;

Computer component troubleshooting, repair/replacement; Microsoft IIS 7.5 Website Administration;

Network installation, troubleshooting; Active Directory; Terminal Services; Exchange Server

configuration and administration; Customer Service; Server hardware setup and configuration; Firewall

configuration and administration; Virus and Spyware removal; SAN Administration; VMware design,

implementation and administration; various others.

PROFESSIONAL EXPERIENCE

Dell – Georgia Technology Authority

Computer Technician, October 2013 – February 2014

• PC break fix, Desk Side support, installs, moves, adds, changes, according to Managed Client

Policy & Procedure Guide

• Coordinates with Client End User on expectations and availability to conduct Managed Client

Services

• Identifies potential issues that could adversely impact End User experience and follows through

on action steps

• Utilizes advanced tools / technical knowledge to remediate customer problems and conduct

scheduled installs

• Escalate to Field Services Management on issues that impact the entire operation at a given site

Robins Federal Credit Union, Warner Robins, GA

Network Administrator, September 1999 – May 2013

• Install, configure, maintain and administer (and often design) computer equipment and

networks and related computing environments for 350 end users and 18 remote sites, including

computer hardware and workstations, network servers, hubs, bridges, switches, systems software,

applications software, and all configurations.

• Monitor and support local and wide area network performance, including switches, hubs,

network workstations, and other network attached devices to determine whether adjustments need to

be made, and to determine where changes will need to be made in the future.

• Diagnose, troubleshoot, and repair computer hardware, software, printers, network equipment,

or other network and system problems, and replace defective components when necessary.

• Install and administer software applications and systems for credit union and various

departments, including Nortel Meridian, Cisco CUCM VoIP, and support these systems.

• Research new technology developments, publications, literatures, and technical sources through

research, attending seminars, reading trade articles, or taking classes, and implement or recommend

the implementation of new technologies accordingly.

• Plan, coordinate, and implement network security measures to protect data, software, and

hardware. Design disaster relief infrastructure, perform data backups, and test systems regularly.

• Configure, monitor, and maintain email applications (Exchange /Active Directory) and virus

protection software.

• Consults with end uses to determine technology needs; performs training programs as needed

to increase organizational computer skill and proficiency.

• FEDLINE Administrator

EDUCATION

• Associates in Networking Specialist, Middle Georgia Technical College

• A+ certifications (CompTIA); ID: COMP001000061778

• Microsoft Certified System Engineer MCP ID 2871475

• Speak and write Spanish fluently

REFERENCES

Nathan L Brown CIO

5332 Hickory Hollow Rd

Knoxville TN 37919

******@**************.***

Phone: 478-***-****

Kristin Wright Computer Programmer

209 Marvin Blvd

Warner Robins GA 31088

*******@*********.***

Phone: 478-***-****

Jason Kirkland Network Engineer

362 GA HWY 126

Cochran GA 31014

*********@*****.***

Phone: 478-***-****

Charles Allen Logistics

118 Fontaine Walk

Warner Robins GA 31088

Charles.Allen@ses I.com

Phone: 478-***-****

Contact this candidate