Customer Service Manager

JANINE GONZALES SALLO

#*** ***** ****** **** **** 2nd Malolos City, Bulacan

Mobile no.: 093********

E-mail address: ******.*****@*****.***

OBJECTIVE

To apply the knowledge that I have accumulated from the experience and training offered in our

school, to achieve advanced skills regarding new technologies applied in our industry, and to acquire

knowledge about the position to be applied for.

PERSONAL SKILLS/ QUALIFICATIONS

• Good written and verbal presentation skills.

• Willing to try new things and I’am interested in improving efficiency on assigned tasks.

• Mastery of Microsoft Office Programs.

• Have knowledge on Adobe PhotoShop and Adobe Flash.

• Knowledgeable in computer programming languages ( VB 6.0, JavaScript, HTML, CSS, VB.net,

Assembly language)

WORK EXPERIENCE

Student Assitant

Nursing Dean’s Office

2010 -2013

• Sorting and filing of documents.

• Scanning and printing documents.

• Assisting co-students on what they needs.

• Encoding

NMNetwork Manager Sales, Inc.

On-the-Job Training – Technical Support

November 2013 - March 2014

• Installing and configuring computer hardware operating systems and applications.

• Monitoring computer systems and networks.

• Encoding

• Reporting/ Demontrating

SOLID ELECTRONICS CORP.

Sony Authorized Service Center – Customer Service Facilitator

May 2014 – August 2014

• Interacting with customers, providing information in answer to inquires about products, accounts,

and services.

• Answering the questions over the phone of customers regarding the organization’s products or

services and its operation or maintenance.

• Interviewing customers to acquire information and explaining available services.

• Handling and resolving customer complaints, or special orders via mail or phone and in actual.

• Receiving and processing orders, providing information concerning changes, pricing in service.

EDUCATION

College: Bulacan State University

Bachelor of Science in Information Technology

2010-2014

SEMINARS ATTENDED

Basic Computer Maintenance

Bulacan State University City of Malolos, Bulacan

December 03, 2010

1st International ICT Conference and Exposition

Fontana Convention Center

October 14, 2011

ICT Symposium

Bulacan State University

March 20, 2012

What the FOSSSS? (Free Open Source Software and Seeds to Success)

4th floor CICT Building Reading Center, Bulacan State University

January 25, 2013

Cloud Computing and IT Trends

Venus Hotel, Baguio City

February 12, 2013

3rd IT Congress

Bulacan State University

October 10, 2013

NMNetwork Manager Sales, Inc.

On-the-Job Training - Makati City

November 2013 – February 2014

PERSONAL INFORMATION

Birth date: August 12, 1993

Civil Status: Single

Nationality: Filipino

Height: 5’3 1/2”

Weight: 45 kg.

Religion: Roman Catholic

Health Status: Good. No physical handicap

Language can speak: English, Filipino, and Basic Mandarin

CHARACTER REFERENCES

Capt. Joey A. Uy Mr. Jerico Tugade Ms. Gerelou Santos

Barangay Captain TSC Head - NMI SEC-Malolos Branch Head

+63-926******* +63-905******* +63-933*******

I hereby certify that the above information is true and correct to the best of my knowledge

and belief.

Applicant’s Signature

Contact this candidate