Project Manager Customer Service
Resume:
Experience Summary
.
. Around *.* years of total experience in IT as a Senior Quality Assurance
Engineer with a wide range of software testing practices, technologies
and functional domains. Strong experience in manual testing and
knowledgeable about automation testing tools like QTP, Selenium.
Responsibilities included requirement Analysis, test management & co-
ordination, process improvement, test automation and Testing.
Specialties: Performed manual testing of web based application in
addition to client server desktop applications. Experienced on Smoke
Testing, Functional Test Execution, Integration Testing, System Testing,
GUI and User Acceptance Testing and Regression Testing. Also assisted
with Device (Mobile) Testing for client specific applications.
. Knowledge Domain: Banking, Credit Cards & Tax.
. Current Skills sets: Manual Testing: Regression testing, Retesting,
GUI testing, Database testing, UAT Testing.
. Tools & Packages: HP ALM, Quick Test Pro, Team Track, SQL Server2008 &
2012.
Personal Details
Address 6208, Ashford Gables Dr, Dunwoody, Atlanta, GA -
30338.
Contact
Information Mobile: +1-404-***-****
E-mail ID: *********@*****.***
Date of Birth 21st March, 1984
Marital Status Married
Nationality Indian
Strength Friendly, Team Player, Fast Learner, Ability to work
with Dedication and Integrity, Self-motivation to
excel if responsibilities assigned.
Languages English, Hindi, Marathi, Bengali
Passport Details Number: G1903115
Date of Issue: 12-02-2007
Date of Expiry: 11-02-2017
Visa Details H1-B (Specialized Skill Category US Visa)
Date of Issue: 21-08-2013
Date of Expiration: 20-08-2016
Educational Qualifications
Degree / University / Description Year
Certificate Institute
B.Tech (IT) Yashwantrao Chawan Bachelors of 2007
Maharashtra Open Technology in
University, Nashik, Information
MH Technology.
D.C.S State Board of Diploma in Computer 2003
Technical Education Science.
and Training, Mumbai,
MH
S.S.C State board of Secondary School 2000
secondary Education, Certificate.
Mumbai, MH
Employment History
Company Designation Period
Hexaware Technologies Ltd Sr. Software January2011 - till
Engineer date
TCS Eserve Ltd Test Analyst August 2008 -
January 2011
Quality Kiosk Technologies Pvt Ltd Trainee Test December 2007 -
Analyst July 2008
Current Location
Currently working as Software Engineer for Hexaware Technologies Ltd in
Atlanta, GA
Technical Experience
Operating System MS-Windows 9x/2000/NT 4.0/XP
Testing Skills Manual Testing: Regression Testing, Retesting, GUI
& Database Testing, Smoke & Sanity Testing.
Web Technologies ASP, HTML, VB 6.0
RDBMS MS-SQL Server 2008 & 2012
Project Details
Project SCOUT - BICS (Business Incentive Credit Services)
Application Type Web Based Application
Environment .NET
Testing Types Manual testing: GUI, Smoke, Regression,
Migration, Retesting
Client Ernst & Young
Vendor Hexaware Technologies Ltd. (Alpharetta, GA, US)
Domain Tax & Assurance
Duration 22-Nov-2011 TO Till Date
Responsibilities:
Project Understanding & Analysis : Understanding BRS, SRS, CMD,
Business Test cases
Preparing Test cases, Defect Log
Detecting & reporting bugs & classifying them based on the severity
Maintain in ALM (HP - Application Lifecycle Management)
Interacting with Business Analyst, Project Manager, Team Leaders and
Developers to sort out the discrepancies.
Knowledge Transfer sessions to team members on application
functionality.
Description:
Scout Webservices are set of business services which handle Tax Credit
related incentive. The services register and calculate tax credit
incentive for various firms and companies within USA. This helps
companies to promote the hiring of individuals who qualify as members
of target groups, by providing a federal tax credit incentive.
Project SCOUT Webservices
Application Type Desktop and Web Based Application
Environment .NET, VB 6.0
Testing Types Manual testing: GUI, Smoke, Regression, Retesting
Client Ernst & Young
Vendor Hexaware Technologies Ltd.
Domain Tax & Assurance
Duration 21-Mar-2011 TO Till Date
Responsibilities:
Project Understanding & Analysis : Understanding BRS, SRS, CMD,
Business Test cases
Preparing Smoke Test cases, Defect Log
Detecting & reporting bugs & classifying them based on the severity
Maintain in in ALM (HP - Application Lifecycle Management)
Interacting with Business Analyst, Project Manager, Team Leaders and
Developers to sort out the discrepancies.
Knowledge Transfer sessions to team members on application
functionality.
Description:
Scout Webservices are set of business services which handle Tax Credit
related incentive. The services register and calculate tax credit
incentive for various firms and companies within USA. This helps
companies to promote the hiring of individuals who qualify as members
of target groups, by providing a federal tax credit incentive.
Project GIS (Global Independence System)
Application Type Web Based Application
Environment .NET
Testing Types Manual testing: GUI, Smoke, Regression, Retesting
Client Ernst & Young
Vendor Hexaware Technologies Ltd.
Domain Tax & Assurance
Duration 01-Nov-2010 TO 11-Mar-2011
Responsibilities:
Project Understanding & Analysis : Understanding BRS, SRS, CMD,
Business Test cases
Preparing Test Estimation
Description:
The Global Independence System (GIS) was introduced to meet the growing
number of Challenges related to international auditor independence -
especially with regards to the intensified economic integration between
entities and globalization. The auditor not only has to maintain
independence from the audited entity, but also remain independent from
entities related, or affiliated, to that entity. This independence must
then be visible to third parties.
Ernst & Young established the GIS to meet these increased independence
requirements. GIS provides powerful data collection and presentation
tools, including the ability to see the linkages between corporate
entities and the ability to annotate (markup) corporate tree
information.
Project Citi Cards Customer Service - RPL (Retail Private
Label Banking)
Application Type Desktop Based Application
Environment VB 6.0, SQL SERVER 2000
Testing Types Manual testing: GUI, Regression, Retesting, UAT
Testing
Client Citibank N/A
Vendor TCS Eserve Ltd.
Domain BFSI
Duration 01-Dec-2008 TO 03-Jan-2011
Responsibilities:
Project Understanding & Analysis : Understanding BRS, SRS, CMD,
Business Test cases
Preparing Test cases, Defect Log
Detecting & reporting bugs & classifying them based on the severity
Maintain in Clear Quest (IBM- Rational)
Interacting with Business Analyst, Project Manager, Team Leaders and
Developers to sort out the discrepancies.
Description:
This is a VB application which is used by the organization to provide a
quality Customer Service to Citibank customers who holds a Card of the
same bank.
Customer Service representatives used this application to process
Credit Card Payment, follow up for delinquent status, Late Free
processing, Increase Credit on any customers account.
Project Citi Cards Collections - Sawgrass (Banking)
Application Type Web Based Application
Environment .Net, SQL SERVER 2000
Testing Types Manual testing: GUI, Regression, Database,
Retesting, smoke, sanity, Security, UAT Testing
Client Citibank N/A
Vendor TCS Eserve Ltd.
Domain BFSI
Responsibilities:
Project Understanding & Analysis : Understanding BRS, SRS, CMD,
Business Test cases
Preparing Test cases, Defect Log
Detecting & reporting bugs & classifying them based on the severity
Interacting with Business Analyst, Project Manager, Team Leaders and
Developers to sort out the discrepancies.
Description:
This is a web based application which is used by the organization to
keep a track of transaction done by Citibank customers who holds a Card
of the same bank.
This is an application which was developed to have all the modules
under one application and transfer the from VB6.0 platform to .Net
platform to increase performance of the entire application.
Project HDFC Bank(Net banking)
Application Type Web Based Application
Environment .NET, SQL SERVER 2000
Testing Types Manual testing: GUI, Regression, Database,
Retesting, smoke, sanity, Security
Client and Vendor HDFC Bank
Vendor Quality Kiosk Technologies Pvt Ltd
Domain BFSI
Responsibilities:
Project Understanding & Analysis : Understanding BRD, SRS, CMD,
Business Test Cases
Preparing Test cases, Defect Log
Detecting & reporting bugs & classifying them based on the severity
Interacting with Business Analyst, Project Manager, Team Leaders and
Developers to sort out the discrepancies.
Description:
This website is used for making online transactions like Fund transfer,
Bill Payment, Viewing Account information. Also it has different
sections for Credit Card, Mutual Fund and Loans.
Project ICICI Direct(Equity)
Application Type Web Based Application
Environment ASP, SQL SERVER 2000
Testing Types Manual testing: GUI, Regression, Database,
Retesting, smoke, sanity, Security
Client and Vendor ICICI Direct
Vendor Quality Kiosk Technologies Pvt Ltd
Domain BFSI
Responsibilities:
Project Understanding & Analysis : Understanding BRD, SRS, CMD,
Business Test Cases
Preparing Test cases, Defect Log
Detecting & reporting bugs & classifying them based on the severity
Interacting with Business Analyst, Project Manager, Team Leaders and
Developers to sort out the discrepancies.
Description:
This application is used for making online transaction like buying and
selling of shares for different script codes. Also order modification
and cancellation can be done as per the Client requirement.
Project Reliance Money Trading
Application Type Web Based Application
Environment .NET 2003, SQL 2000
Testing Types Manual testing: GUI, Regression, Database,
Retesting, smoke, sanity, Security
Client and Vendor Reliance Money
Vendor Quality Kiosk Technologies Pvt Ltd
Domain BFSI
Responsibilities:
Project Understanding & Analysis : Understanding BRD, SRS, CMD,
Business Test Cases
Preparing Test cases, Defect Log & Maintain in FTP Server
Detecting & reporting bugs & classifying them based on the severity
Interacting with Business Analyst, Project Manager, Team Leaders and
Developers to sort out the discrepancies.
Description:
This application is used for making online transaction like buying and
selling of shares for different script codes. Also order modification
and cancellation can be done.
Project Associates Sites of State Bank of India covering
Mysore, Patiala, Saurashtra, Hyderabad, Indore,
Travancore, Bikaner and Jaipur
Application Type Web Based Application
Environment .NET 2003, SQL 2000
Client and Vendor State Bank of India
Vendor Quality Kiosk Technologies Pvt Ltd
Domain BFSI
Responsibilities:
Project Understanding & Analysis : Understanding BRD, SRS, CMD,
Business Test Cases
Preparing Test cases, Defect Log & Maintain in FTP Server
Detecting & reporting bugs & classifying them based on the severity
Interacting with Business Analyst, Project Manager, Team Leaders and
Developers to sort out the discrepancies.
Description:
The Accounts Details and Current Balance details of given Account
number were tested regressively and the Performance of those
applications was to be measured.
Project ICICI Bank
Application Type Web Based Application
Environment .NET 2003, SQL 2000
Client and Vendor ICICI Bank
Vendor Quality Kiosk Technologies Pvt Ltd
Domain BFSI
Responsibilities:
Project Understanding & Analysis : Understanding BRD, SRS, CMD,
Business Test Cases
Preparing Test cases, Defect Log
Detecting & reporting bugs & classifying them based on the severity
Interacting with Business Analyst, Project Manager, Team Leaders and
Developers to sort out the discrepancies.
Description:
This website is used for making online transactions like Fund transfer,
Adding a payee and has various sections for Bill Payment, Demat, Loan,
My Accounts etc.
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