Customer Engineer 4

Dazzle George

**** ******* **

Irving, TX *****

Home: 972-***-****

Cell: 469-***-****

************@*****.***

CAREER SUMMARY

Information Technology professional with broad technical knowledge,

analytical and creative problem solving skills. Instrumentation, Software,

Hardware and Networking. Designed customized automation software packages.

Imparted training on their benefits to the personnel.

. PC/Laptop troubleshooting experience over the phone for computer

hardware, printers, handheld PDAs etc.

. Have also done limited software support as well as hardware support on

MAC computers over the phone

. CCNA certified

. Experienced working in VLSI companies

. Knowledgeable in PCB manufacturing

. Managed three departments in American Standard Circuits

. Supervisory Control And Data Acquisition and PLC

. C, C++, Java, Visual Basic6.0, MS Office suite, MS Access, Oracle 8.0

. Assembled, Troubleshot and tested IBM compatible computers

. Experienced in troubleshooting networks such as VPN, peer-to-peer,

hubs/switches, LAN configuration, network protocols etc. in Windows XP/7/8

WORK EXPERIENCE

North Lake College, Irving, TX 2013

January- March 2014

CCNA Student

. Working on CCNA certification

. Configured CISCO Routers and Switches

Q-fab, Inc. Irving, TX 2007 July- 2012 October

Phone: 972-***-****

CAM Engineer

. Doing CAM work to manufacture printed circuit boards using CAM 350 and

Pentalogix ViewMate

. Doing detailed inspection of boards for any technical flaws

Camtek USA, Santa Clara, CA 2006 March- 2007 June

Phone: 408-***-****

Application Engineer

. Installing and setting up of Falcon machines

. Worked on Falcon machines to troubleshoot and fix software and

hardware problems

. Setup jobs and fine tuned them for finding defects on the wafers in

VLSI companies esp. in TI, ST Microelectronics, Delphi, Allegro,

Cypress semiconductors etc.

American Standard Circuits, Franklin Park, IL 2004 January -

2006 March

Phone: 847-***-****

CAD/CAM and Electrical Testing Engineer

. Did CAM using GENESIS 2000 software.

. Identifying the needs of the customer to make the boards to their

specifications

. Making testing program using CAM350 and GENESIS 2000

. Worked on New System and Mania test machines

. Preparing data for inspection on CAMTEK AOI machine.

GE ZWM, Hoffman Estates, IL 2002

June-2003 December

Technical Support Representative

. Identifying, troubleshooting and resolving computer hardware and

network problems over the phone

. Opened tickets and owned them until resolution of issues.

Real Time Automations Ltd., Cochin, India 1999

December - October 2001

Instrumentation / Network Support Engineer

. Backup systems and disaster recovery administration

. Assembled, tested, and installed IBM PC compatible

. Installed and maintained the network of the company which was primarily

Windows based (NT/2000) environment.

. Assembled, tested, and installed IBM PC compatibles

. Designed and developed using iFix (SCADA) for plant automation in

industries

. Interacted with key personnel managers/engineers and imparted

training about the benefits of the software

. Studied the existing system and designed a new system and implemented

it

. Did Remote Access Server (RAS) connectivity of the SCADA from

different remote locations

Geosoft Technologies., Bangalore, India 1999

January- 1999 December

Software Engineer

. Developed software for Educational Institutions (Edum@n) using Visual

Basic 6.0 and MS Access.

. Designed, developed, tested, implemented, and maintained the software

. Designed software using standard methodologies and software design

principles

. Provided user training and support

Apollo Tires Ltd., Cochin, India

1996 July - 1998 December

Graduate Instrumentation Engineer Trainee

. Actively involved in the team of installation and commissioning of

Tire Curing Presses.

. Did Calibration of critical and non-critical instruments.

. Analyzed and troubleshot electrical and instrumentation problems

using the wiring and piping diagrams

EDUCATION

Tamilnadu College of Engineering, Coimbatore, India Bachelor of

Engineering in

Electronics and Instrumentation

CERTIFICATION

CCNA CISCO ID CSCO12467649

Expires in 2017

Certfied IPC specialist expired on July 31, 2013

Certificate of Achievement from Microsoft Technical Education Center for

successfully completing the Microsoft Approved Course of Installing and

Configuring Microsoft Windows 2000 File, Print and Web Servers.

Sprint Institute of Tech, Cochin, India

Diploma in software engineering

TECHNICAL SKILLS

iFix, Genesis2000, CAM350, MS Word, Excel, Access, PowerPoint and Outlook,

email configuration in Internet Explorer & Netscape Navigator

LANGUAGES

English, Hindi, Malayalam and Tamil

Reference

Jerry Mesquitta -CISCO instructor at North Lake College, Irving, TX

Phone : 469-***-****

Randall Massey - Sales Manager

Phone: 972-***-****

Bunny Loges - Q-Fab, Inc. Executive Assistant

Phone: 972-***-****

Contact this candidate