Customer Service Representative
Resume:
RENEE GRESHAM
Raleigh, North Carolina 27614
682-***-**** ************@***.***
SUMMARY
Customer Service Administrative Support Recruiting
Administrator/HR Support with over 15 years experience providing a high level of customer and
administrative service to a diversity of executive management and staff for financial, retail, government,
and non profit organizations. Excels in managing multiple projects concurrently with strong attention to
detail, problem solving, and follow through capability. Demonstrated ability to manage, motivate, and
build cohesive teams that achieve results. Expert in organizing data, people, and processes that
positively impact customer satisfaction and retention .
CORE COMPETENCIES
Travel Arrangements Meeting Planning/Coordination
Employee Tracking Screening Employees
Recruiting Siebel/ Taleo
Internet/Intranet Microsoft Office Suite/Outlook
PROFESSIONAL EXPERIENCE
Cisco Systems
Scheduling Coordinator 2013 2014
Interview Scheduling of both internal and external candidates
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Track all external employees via application feedback links
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Talent Connection meeting scheduling
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Schedule and arrange candidate travel
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Support urgent request team
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United Volleyball Club, Raleigh, NC
Operations Director 2011 2013
Managed $7500 budget for 15 teams supporting all regional and out of state (DC/VA/TX)
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tournaments for more than 150 girls in attendance.
Scheduled team tryouts, ordered uniforms, arranged parent volunteers, and registered 12
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volleyball event tournaments, annually.
Arranged all logistics including hotels, transportation, and food for all tournaments.
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Negotiated competitive rates for new hotels for overnight tournaments
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Organized yearly recognition award banquet event for over 250 attendees within $2000 budget.
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Bank of America
Recruiting Coordinator, Raleigh, NC 2007 2011
Provided technical and logistical support to a team of three recruiters preparing candidate
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information packets, scheduling more than 50 interviews weekly
Prescreened internal and external applicants
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Created electronic spreadsheets to ensure accuracy and efficiency of compliance documentation
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and recruiting process (e.g. I 9s, hire dates, background checks, and start dates).
Maintained sensitive information for all candidates
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RENEE GRESHAM PAGE 2
Bank of America
Senior Text Chat Associate, Dallas, TX 2006 2007
Achieved quarterly award recognition for retaining 90% of customers via text chat in call center
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environment.
Recognized for 100% of goal attainment for opening new accounts and supporting more than 200
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existing and new customers, daily.
Susan G. Komen Foundation, Dallas, TX
Affiliate Services Representative 2002 2006
Ensured all logistics and branding for up to 50 regional affiliation events were consistent with
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Susan G Komen Foundation guidelines, a non profit breast cancer foundation for women.
Recruited, interviewed, hired and supervised volunteers for signature events.
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Developed and delivered high impact volunteer training program for all signature events twice a
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year for up to 14 affiliate partners.
Managed 14 affiliate boards in Dallas, Chicago, and Houston which included Race for the Cure
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and Pink Hat for the Cure.
Enlisted celebrities for local affiliate events.
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Organized and planned annual conferences in Washington, DC for over 2000 volunteer attendees
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of affiliate organizations, nationwide.
Secured donations for gifts from local and national DC organizations.
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Mercedes Benz Credit Corporation, Dallas, TX
Senior Customer Service Representative/
Customer Service Representative 2000 2002
Achieved highest call volumes for over 60 nationwide calls, daily, addressing lease issues such as
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taxes, registration, and releasing of vehicles.
Recipient of Friendliest and Most Knowledgeable Customer Service Representative Award
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featured in nationwide publication.
100% retention rate of high profile customers.
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Prior to 2000
Department of Defense, US Airforce, Ramstein, Germany
Customs Inspector
Conducted briefing for all military personnel entering into and out of base including housing,
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transportation, and customs requirements.
Selected as Customs Inspector of the Year for two consecutive years.
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Hertz Rent A Car, Denver, Colorado
Rental Agent
Ability to diffuse irate customers and develop work around solutions that result in a high level of
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customer satisfaction and retention.
EDUCATION
Grambling State University, Grambling, LA
Bachelor of Science, Criminal Justice
ASSOCIATIONS
Jack and Jill of America
Boys and Girls Club of America
National Customer Service Association
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