Office Administrator
Resume:
Jim Gluftsis
*** **** *****, ***** ****, Toronto, Ontario M1P 5A9
416-***-**** • ***.********@*****.***
For several years, my involvement in the Macintosh community has allowed me pursue the strategic distribution of
easy and powerful computing tools to all users, maximizing their efficiency and minimizing downtime.
Employment History
Jan
2012
–
present
George
Brown
College
(contract)
Position:
Technologist
Duties:
Maintenance
of
Mac
and
Windows
hardware
and
software
•
Ad-
hoc
assistance
with
facilities
at
new
campus
•
Jan
2005
–
Oct
2005
Watt
International
(full-
time)
Position:
Technical
Support
Administrator
Duties:
Support
Macintosh
and
Windows
users
and
applications
March
2007
–
present
•
Maintain
Windows
and
Mac
OS
X
Server
back-
end
(contract)
•
Achievements:
Migration
of
Xinet
server
from
SGI
to
OS
X
Server
•
Standardized
Mac
OS
X
and
Windows
XP
image
for
all
Macs
•
Supported
and
setup
twenty-
man
Dubai
office
remotely
•
Installed
hardware
for
network
and
server
virtualization
•
Jan
2009
–
present
H&R
Block
(part-
time
seasonal)
Position:
Tax
Professional
Duties:
Prepare
tax
returns
for
clients
•
Receive
payments
and
issue
CashBack
debit
refund
•
Sept
2005
–
present
Summerhill
Group
(formerly
Clean
Air
Foundation)
(part-
time)
Positions:
Program
Representative;
Team
Lead;
Area
Coordinator
Duties:
Promote
environmental
solutions
•
Mentor
and
train
new
program
representatives
•
Liaise
with
management
of
retail
stores
•
Achievements:
Evolved
from
Program
Rep
to
Area
Coordinator
•
Provided
improved
logistics
ideas
during
various
campaigns
•
June
2002
–
Dec
2004
Iovate
Health
Sciences
(formerly
MuscleTech
Research
and
Development)
(full-
time)
Position:
Network
Administrator,
Macintosh
Systems
Duties:
Nov
2005
–
Feb
2007
Provide
local
end-
user
support
to
graphic
artists
•
(contract)
Install
and
maintain
computers,
peripherals
and
software
•
Manage
NEC
PBX
phone
system
and
voicemail
system
•
Achievements:
Upgraded
to
Macs
to
OS
X
v10.3;
integrated
into
Active
Directory
•
Developed
disk-
image
archiving
procedures
•
Documented
all
Mac
procedures
in
internal
Knowledge
Base
•
2
Jan
1996
–
Mar
2002
TD
Bank
Financial
Group
(full-
time)
Position:
Macintosh
Systems
Administrator,
Legal
Division
Duties:
Provide
local
and
remote
end-
user
support
•
Install
computers,
peripherals,
software
•
Liaise
with
all
other
I.T.
areas
in
Bank
•
Achievements:
Cut
costs
on
maintenance
and
computer
acquisitions
•
Setup
independent
intranet/email
services
for
Division
•
Ad-
hoc
bank-
wide
Macintosh
contact
•
Apr
1990
–
Oct
1995
Fasken
Martineau
(formerly
Fasken
Campbell
Godfrey)
(full-
time)
Positions:
Support
Specialist;
Network
Administrator;
Macintosh
Programmer
Duties:
Provide
end-
user
support
to
over
500
Macintosh
users
Nov
1995
–
Oct
2001
•
Installation
of
computers,
software
and
networking
hardware
(contract)
•
Programming
of
HyperCard
XCMDs
in
MPW
'C'
•
Achievements:
Evolved
to
Network
Administrator
and
Macintosh
Programmer
•
Migrated
network
hardware
to
switched
Ethernet
and
fiber
•
Created
data
conversion
routines
for
in-
house
docket
system
•
Education
Midland
Avenue
Collegiate
Institute:
Ontario
Secondary
School
Honour
Graduation
Diploma
Ryerson
University:
Computer
Science
Degree
program
Computer-
related
Skills
Microsoft
Certified
Professional
(MCP)
Apple
Certified
Help
Desk
Specialist
(ACHDS)
Mac
OS
X
and
OS
X
Server
Apple
Remote
Desktop
Microsoft
Office
Microsoft
Exchange/Outlook/Entourage
Lotus
Notes
BackupExec
Blackberry
Enterprise
Server
Parallels
/
Fusion
/
VMWare
/
VirtualBox
Extensis
Suitcase/Fusion
&
Server
Adobe
Creative
Suite
Mac
OS
9
Classic
Quark
Xpress
AppleShare
Windows
Server
Active
Directory
Open
Directory
4th
Dimension
FileMaker
AppleTalk
TCP/IP
Dell
Ethernet
switches
Nortel
BIX
systems
NEC
PBX
Phone
System
Avaya
IP
Office
References
Available
on
request
Jim Gluftsis
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