Manager Project Management
Resume:
CLARENCE D. LOWE
Richton Park, IL 60471
********@*****.***
CAREER SUMMARY
A dedicated, innovative professional with 15 years banking, operations
management/supervision & administration experience. Strengths include
ability to prioritize and manage multiple tasks simultaneously, motivate
others, meet deadlines, plan projectively and solve problems. A quick
learner who is attentive to detail, service oriented and produces quality
work. Additional skills include:
Project Management Oral & Written Communication
Microsoft Office:
Delegation Records Management
Word/WordPerfect
Production Scheduling Migration Management Excel/Access
Training Vendor Management PowerPoint
PROFESSIONAL EXPERIENCE
JPMorgan Chase Bank, NA, Chicago, IL July 2001 -
February 2014
Wholesale Loan Operations
Operations Manager
Corporate Officer & direct manager to 10-17 full time specialists
responsible for Document Workflow Management, collateral monitoring, lien
perfection/releases, exception/tickler clearing, and various other
operational functions. Light travelling for various training, project
oversight & client relationship needs.
> Successfully worked with Wholesale Loan Operations (WLO) management and
National Project Management team to lead & complete various key
initiatives including functional off shoring, site migrations & vault-
imaging projects.
> Served as primary loan center contact for various projects and
implementation strategies within WLO (ImageSource/Captiva,
iVault/DealWorks, DataGate, Commercial Loan Workflow (CLW), E-forms etc).
> Hired, trained, coached & managed new and existing collateral specialists
to consistently and efficiently operate within service level guidelines
for all operational deliverables.
> Created and implemented procedures, and served as Subject Matter Expert
to both internal and external clients.
WASHINGTON MUTUAL BANK, F.A., San Diego, CA January 2000- June
2001
Savings & Loan Financial Center
Operations Supervisor/Sr. Teller
As part of management team, assisted with the supervision and daily
operation of Financial Center.
> Maintained prompt, efficient, and courteous service to customers in
teller line, initiated research to resolve various types of customer
service issues.
> Strategized with management team the implementation of various
promotions to increase profitability of Financial Center.
> Monitored monthly self-audit procedures for branch, ensuring adherence
to company compliance.
> Sold FDIC products & services to existing & potential clients, and
referred non FDIC sales to Financial Services Consultant, as well as
motivated tellers to be consistent with referrals, allowing branch to
meet monthly sales goals.
BANK OF AMERICA, IL, Chicago, IL April 1997 -
November 1999
Transaction Services
Sr. Operations Manager - Data Entry/Due From Reconcilement/Collections
Authorized Officer, responsible for daily input of all internal and
external investigations for Research and Adjustments. Monitored daily
reconcilement of activity from Correspondent banks and Federal Reserve
Bank. Direct manager of 15 full-time associates inputting 1000+ cases
daily. Also managed eight Collection/Recovery associates.
> Monitored and controlled efficiency of Data Entry to within company's
standards.
> Monitored open items on reconcilement, preventing 30+ day aging.
> Functioned as support for several project teams, worked with other
units to meet departmental goals.
BANK OF AMERICA, FSB, Chicago, IL
Midwest Retail
Lead Operations Specialist
Responsible for daily production of ATM Department. Additionally managed
two file maintenance clerks and six balancers processing 166 ATM machines
daily.
> Trained, supervised and monitored department of 12-18, maximizing
productivity.
> Maintained departmental error ratio below 5% daily, exceeding
standards.
> Prepared daily and monthly reports for individual and departmental
productivity.
> Researched problem items in order to reconcile various accounts
accurately and timely.
CITY COLLEGES OF CHICAGO, Chicago, IL August 1996 - April 1997
Human Resources Division
Employment Assistant
Responsible for assisting human resources manager in all phases of the
hiring process, maintaining inventory control and monitoring employment at
all 6 city colleges.
> Handled all mailings for 2-10 positions weekly, meeting EEOC
guidelines.
> Screened resumes and applications for faculty, professional and
administrative positions daily, making recommendations and suggestions
as needed, improving the selection process.
> Created advertisements for newspapers/ periodicals for vacancies in
all six colleges and central office.
> Coordinated monthly departmental inventory purchasing, keeping
spending below restrictions.
ADLAB, Chicago, IL October 1995 - August 1996
A privately held firm that specialized in phone screening interviews for
Fortune 500 companies.
Staffing Division
Senior Recruiter
Responsible for screening applicants for employment via telephone
interviews and maintaining employment records.
> Handled approximately 50 - 100 calls daily and either set interview
appointments or filed information for future reference.
> Conducted interviews for variety of industries; including airline,
retail and legal.
> Processed more detailed interviews, allowing for more discretion in
the selection process.
EDUCATION
Career Academy - Project Management Institute
Project Management Certification Training - September 2014 Completion
Various Leadership Development Courses Within JPMorgan Chase
Kennedy-King College, Chicago, IL
Business Administration, 1996 - 1997
Purdue University, Hammond, IN
Physics/Business, 1993 - 1994
Butler University, Indianapolis, IN
Physics, 1991
References Available Upon Request
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