Customer Service Project Manager

Bronwen Zwicker

Marketing • Strategy • Planning

Education Professional Experience

Centennial College, Account Director, St Joseph Content [2010 - present]

Toronto, ON

• Operated as senior client liaison, guiding strategic and tactical

Diploma, Creative Advertising,

solutions for key international clients

Specializing in

Account Management, 2002 • Developed integrated strategic marketing and communication plans

centred around clients ROI goals

• Managed diverse, cross-functional teams in the fulfillment of corporate

Professional Skills

productivity, quality and bottom-line objectives

Integrated Marketing

• Coordinated internal team development

Content Strategy

• Responsible for $1.2 million in sales annually

Brand Development and

• Initiated progressive budgeting system, improving forecasting

Stewardship

accuracy and company profits by 22%

Web Design and Management

• Maintained high profile relationships with major stakeholders and

Email Marketing

associated supply chain consultants

Social Media

Digital Media

Direct Mail and Catalogue

Account Manager, Pi Media [2004 - 2010]

Market Research

• Responsible for day-to-day management of multiple clients

Project Management

• Key contact for internal and external suppliers

Budget Management

• Oversaw all aspects of projects including project briefs, organization

Customer Service

and tracking of job information.

Custom Production Workflows

• Communicated project requirements to both internal teams and

Event Planning

clients

Public Speaking

• Instrumental in discovery, development and application of new

solutions to global client needs

Technical Skills

Project Manager, Partners Integrated [2002 - 2004]

Microsoft Office Suite

• Job trafficking in pre-press environment

iWork Suite

Acrobat Professional • Developed and managed tailored online workflow for large

international client improving speed to market and reducing materials

Photoshop

cost by 30%

Illustrator

• Ensured all aspects of production completed on time and within

SFDC

budget

HTML

• Team leader within publication department

Filemaker

*******.*******@*****.*** • 905-***-**** • 416-***-****

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