Customer Service Representative

**** *. ******* **. ********, wi *****,

Phone 920-***-**** home . E-mail *********.*****@*****.***

Dannielle M. REFFKE

Computer Skills

Ability to use scanner, clip art, color printer,

and digital camera.

Ability to send and receive e-mails along with

e-mail attachments, and the internet

Proficient with Microsoft Office, PowerPoint

Education

2004-2008 Appleton East High School Appleton,

Wisconsin

Graduated on June 7, 2008

2009-2010 Virginia College Online

Work experience

01/2013-Present Time Warner Cable

Appleton, Wisconsin

Customer Service Representative

Answer incoming billing and troubleshooting calls,

answer customer questions, sales, review customers

bills and services.

7/2011-2/2012 JCPenny

Colorado Springs, Colorado

Customer Service

Customer Service, answering telephones, cashier,

and do the daily deposits.

5/2010-5/2011 Jacks Maintenance

Neenah, Wisconsin

3rd Shift Support Staff

Commercial cleaning, restrooms, offices, daycare

rooms, doctors offices, ect., vacuuming, mopping,

dusting and detailing.

4/2009-11/2009 Lucky's Bar and Grill

Appleton, Wisconsin

Head Server/Supervisor

Greet tables, take food and drink orders, place the

orders, answer the telephone, cash out the orders,

daily paperwork, and customer service.

Volunteer experience

2007-2011 St. Vincent Depaul

Placing cloths on the floor, and sorting cloths.

2005-2007 Special Olympics,

Lane helper

2004 German exchange

participated in a German exchange I hosted an

exchange student, along with participating in the

trip to Germany

Qualifications

Strong communication skills, time management, and

organizational skills.

Excellent ability to learn new tasks quickly and

change direction when needed.

Ability to work independently or as an equally

contributing team player.

References Available Upon Request

Contact this candidate