Customer Service Representative

Location:

Posted:

September 08, 2014

Landon Zackery-Marshall

Miami, FL

********@*****.*** - 786-***-****

To obtain an internship or employment in the field of Recreation and Sport Management where I can provide

a positive impact to the local Miami-Dade community

WORK EXPERIENCE

Customer Service Representative

- 2007 to 2007

2007

• Responsible for answering high volume of inbound calls from customers needing assistance with their home

cable and internet service in a fast paced, high pressure call center environment

• Handled administrative tasks such as following up on client concerns, database entry, and complaint tracking/

resolution

Client Service Coordinator

H&R Block - 2003 to 2007

Provided highly detailed and organized assistance to tax preparers and clients as required including tasks

such as scheduling appointments, general office duties, answered a high volume of client calls, and handled

cashier duties

• Responsible for important customer service tasks such as charge of handling and issuing client refund checks,

interacting with over fifty customers on a daily basis, and resolving client concerns in an expeditious manner

Achievements

• Completed internship with a new up and coming Baseball facility in Homestead, Florida completing 410 hours

of service

• I interned with the Florida International Universities football team for fall 2012 semester

• Volunteered in 2007 at Gelber Adult Day Care Center in Kendall, Fl completing over 460 hours of community

service, receiving the President's award at Miami Dade College for that accomplishment.

EDUCATION

Bachelor's in Recreation and Sport Management

Florida International University - Miami, FL

2010 to Present

Associate of Arts

Miami Dade College - Miami, FL

2010

High School Diploma

Miami Southridge Senior High - Miami, FL

2003

AWARDS

Presidents community service award

January 2010

I did over 410 hours of community service at a place called the Gelber Adult Day Care Center from 2007-2009