Human Resources Customer Service

A ndrea L. Taylor

*** ***** ****** ****, ** ***** 717-***-****

**************@*****.***

EDUCAT ION:

York College of Pennsylvania June 2014

B achelor of Science in Management

Concentration: Human Resources

P ROFESSIONAL EXPER IENCE:

Harley-Davidson, York Vehicle Operations, York, PA

September 2013 – Current

Human Resources Coordinator

• Collaborate with the Human Resources department, union representatives, and

s taffing agencies to recruit and coordinate the full life cycle of the supplemental 450

member f lexible hourly workforce.

• Process full range of personnel actions (New H i res, Resignations/Terminations, Change

i n Position, etc.) in SAP HR for 300+ employees.

• Conduct research and coordinate with area managers and supervisors around the

creation of a new job classification.

• Monitor and control attendance and progressive disciplinary actions while maintaining

comfortable and professional relationships with employees.

• Support the forecasting and scheduling of the organization to meet operational needs

w hile producing quality metrics.

• Actively participate in manufacturing t raining exercises such as SWE (simulated Work

E nvironment and CIS t raining) with employees.

G raham Packaging, York Plant, York, PA

May 2012 – July 2013

Human Resources In tern

• Buil t strong relationships with the leadership team while acting as the HR liaison for a

p lant with 350 associates during the HR manager’s extended leave of absence.

• Completed monthly associate performance reviews in a fair and t imely manner

• Implemented new policies and procedures with a proven ability to react quickly to

change

• Took ownership of the recruiting, orientation and on-boarding process including all new

h ire paperwork and SAP entries while meeting hi ring deadlines.

• Monitored and controlled attendance and disciplinary actions while maintaining

comfortable and professional relationships with associates.

• Assisted in the payroll process for salaried and hourly associates by verifying any and

a ll absences and vacation requests through the Attendance Enterprise and SAP

systems.

Best Buy, York PA

August 2010 – June 2012

Human Resources L iaison/Customer Service Representative

• Oversaw orientation and t raining certifications for all hourly associates while

d isplaying and instilling the company culture

• Assisted with phone interviewing and hi r ing for the peak seasons

• Worked with the sales team to consistently meet and exceed monthly sales goals;

D istrict award for #1 team

ACT IV I T I ES:

• Recipient, York College Full Scholarship (Tuition, Room, Board) 2009-2013

• Team leader, Habitat for Humanity, 2009-2012

• Women’s Track & Field Team 2010-2012

SYSTEMS USED:

• SAP (Graham Packaging and Harley-Davidson)

• SharePoint

• Attendance Enterprise

• Kenexa

• TimeLink (Kronos)

• PeopleSoft

Contact this candidate