Customer Service Engineer
Resume:
Donald Booth
Mt. Juliet T.N. 37122
EXPERIENCE
Xerox Corporation, Franklin, Tennessee
Area Service Manager - 2009 to August 2014
* Manage/ Coach/Grow 30+ employees to meet/exceed company KPI's,
while maintaining exceptional customer satisfaction.
* Provide leadership that fosters teamwork, gains employee respect,
through empowerment, and encourages open communication. Recommend,
implement and coordinate with peers to share best practices that
enable employee development, training and performance.
* Maintain a high level of profitability.
* Conduct customer meetings to ensure complete satisfaction, with all
aspects of partnership.
* Work with sales partners to increase workload/resolve customer issues.
Achievements: Number One Area Service Manager (ranked in the top
three every year)
Document Centre Technical Specialist -
* Provide technical assistance to resolve complex issues, over a
five states
* Provide post school experience to newly trained
technicians
Achievements: Peak Performer
Senior Customer Service Engineer -
* Maintain/repair equipment in the field, at customer's
site
* Work with team members to provide a high level of
customer satisfaction
* Lead a workgroup environment to achieve company
metrics
Achievements: Presidents Club
Customer Service Engineer -
* Maintain/repair equipment in the field, at customer's
site
* Work with team members to provide a high level of
customer satisfaction
United States Navy, Little Creek, VA
2nd Class Petty Officer -
* Supervise lower ranked enlisted personal to ensure work is
completed correctly/timely
* Report progress to supervisor
CERTIFICATES
Lean Six Sigma Yellow Belt
Leadership through Quality
EDUCATION
Fulton Montgomery Community College, Johnstown, New York
Major: Electrical Technology
Degree: AAS Electrical Technology
Xerox Corporation, Nashville, Tennessee
Area Service Manager Career Path
New Horizons, Nashville, Tennessee
MSCE Certification
Union College, Schenectady, New York
Major: Electronic Engineer
Reason for leaving: Transferred for Xerox out of State
United States Navy
Rate: Boatswain Mate
Rank: Second Class Petty Officer
State University of New York, Cobleskill, New York
Major: Agricultural Engineering
Reason for leaving: Change of Curriculum
INTERESTS
Networking, Computer Repair, Hunting, Fishing, Wood Working
REFERENCES
Provided upon request
Contact this candidate