Customer Service Sales

Lyanne Morales

Shift Leader/Crew Memember - DUNKIN' DONUTS

Brandon, FL

***************@*****.*** - 813-***-****

WORK EXPERIENCE

Shift Leader/Crew Memember

DUNKIN' DONUTS - Valrico, FL - July 2013 to Present

33594

Responsible for monitoring performance/customer service of employees.

Responsible for managing the sales floor during peak hours of operation to ensure courteous, accurate and

efficient service. Complete weekly food and paper inventory.

Maintain all databases, and POS systems, ensuring that they are up-to-date. Assist in the daily cash

management functions.

Crew Member

BAGALICIOUS - Brandon, FL - October 2012 to July 2013

33510

Greeting guests having friendly, Enthusiastic customers focused attitude. Taking pride in my work while

taking orders handling cash payments. Then preparing meal to guest request. Offering an enjoyable dining

experience and serving the food to their table.

Sales Associate

Getchen Group - Tampa, FL - March 2012 to September 2012

Responsibilities

Opening and closing. Selling luxury bedding on MC dill air force base. Handling payments, questions, concerns,

fulfilling customers needs.

Skills Used

Greeting, Sales, and counting register down.

Associate/Receptionist

FANTASTIC SAMS - Valrico, FL - December 2007 to June 2012

33594

Greeting guests and offering our services based on the guest's requests and previous experiences as well as

scheduling future appointments per request.

Answering incoming calls, data entry, and handling payments while maintaining a friendly and professional

work environment.

EDUCATION

Diploma in Cosmetology

Manhattan Hairstyling Academy - Valrico, FL

Diploma in General Education

Brandon Senior High School - Brandon, FL

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