Customer Service Insurance

Michael J. George

** **** *****, *******, *** Jersey 07465 . ***********@*****.***

973-***-**** cell . 973-***-**** home

Professional Summary

Senior Property & Casualty Claim Insurance Executive experienced in the

management of a $1 billion claims portfolio. Proven track record of

ensuring the successful resolution of multi-line, high severity losses in a

wide range of business areas, including general liability, commercial

automobile, and trucking liability. Extensive experience with

multi jurisdictional litigation management. Expert at capitalizing on

opportunities to improve profitability and achieve key objectives. Team

builder with superior decision-making capabilities who excels at managing

multiple concurrent activities, including litigation, compliance,

evaluations, negotiations, and workflow automation in a large, complex

claims operation. Exceptional communications skills honed dealing with

various brokers, agencies, legal institutions on litigation, as well as

crisis and risk management initiatives to minimize exposure.

Core Competencies

. Multi line strategies & litigation management

. Compliance

. Business metric development & execution

. Innovative claims management applications / development

. Organizational design & performance enhancement

. Customer service / client satisfaction & retention

. Acquisition due diligence

. Business planning forecasting & budgeting

. Loss severity & expense control

. Accuracy & timing of reserve evaluation

. Multi-jurisdictional coverage application

. Recruiting & developing claims talent

. Risk management

. Data analysis

Work Experience

XL Reinsurance Company, Stamford, Connecticut October 1997 - June 2014

Vice President, Primary Claim Manager

. Lead claim position for Greenwich Insurance Company and Indian Harbor

Insurance (primary insurance companies which are subsidiaries of XL

Reinsurance).

. Responsible for the external and internal management of the Claim

Department for both companies, including recruitment, training, and

supervision of the internal claim staff.

. Manage and develop claim handling procedures.

. Evaluate claim operations of business partners and develop more

effective claim handling procedures.

. Participate with management team to develop and evaluate new policy

forms and insurance produces.

. Provide technical expertise drafting insurance policies.

. Negotiate contract for handling claims with claim administrators and

managing general agents, including referral guidelines to the

insurance companies.

. Manage and control the claim handling and procedures resolving

activities of staff adjusters and external claim administrators.

. Document internal controls with respect to Sarbanes-Oxley.

. Perform audits at the claim administrators.

Reliance National Risk Services, New York, New York November 1992 -

October 1997

Claim Account Manager, Risk Management Division

. Responsible for the management of the insurance program for various

National Risks in the construction, retail, and manufacturing

industries (50 state venue).

. Act as liaison to Corporate Risk Managers, Underwriters, and Brokers

in the domestic and London markets.

. Developed Loss Control, Insurance, and Safety programs for clients.

. Managed third party administrators handling claims to ensure adherence

to the program outline and quality of claim handling.

. Verify MSI systems are utilized to maximum efficiency.

. Select and negotiate contracts with third party administrators.

. Assist producers in development of presentations of renewal strategies

for existing and potential clients.

. Coordinated Managed Care Programs between the provider and clients.

. Conduct account review with clients and brokers, including review of

claims history and status.

. Maintain diary of complex issues and provide directive to claims

examiner and/or consultants.

. Involved in selection of defense counsel, including negotiation of

fees and maintenance of activities to assure that the guidelines of

the RNRS litigation program are being adhered to.

. Analyzed and presentation of determinations of coverage issues.

Education & Training

Niagara University, Niagara Falls, New York 1983

Bachelor of Science - Specialization in Business Marketing

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