Technician Sales
Resume:
ALAN SMITH
*** *. ******** **. *******, AZ *****
Cell 480-***-**** Home 480-***-****
*****.*.****@*****.***
INFORMATION TECHNOLOGY PROFESSIONAL
SUMMARY OF QUALIFICATIONS
EDUCATION
Associate of Science in PC/Network Technology, Collins College 5/2008
Certifications
HID naviGO Expert 7/2011
Comptia A+ce 3/2013
Security Clearance
Secret- DOD
Information Security
ActivIdentity- CMS application/server, 4Tress AAA server, ActivClient (CAC)
Thales/NCipher
Digital Persona
Precise Biometrics
Gemalto- Smart Card applications, DAS administration, Remote Access Tokens
Safenet- Borderless Security, IKey4000
HID- naviGO workstation/Server
Enterprise access management software and hardware (mid level)
Security protocols experience- SOX, PCI, PKI, FIPS, CAC, PIV, TWIC
Network access reports for authentication and point of access
Networking
TCP/IP troubleshooting (DHCP, DNS, WINS)
CAT5e standard cabling
Information System Security
Satellite networking and internet access
PC Hardware/Peripheral Devices
Installation, Configuration and Upgrading
Installation of motherboards, memory, processors, and expansion cards
Preventative maintenance, trouble-shooting and diagnosing
Printers, monitors and other peripheral devices
Software
Network Operating Systems: Linux, Windows Server 2003 & 2008, Exchange Server 2003
Operating Systems: Windows 98/2000/XP/NT/Vista/Windows 7
Active Directory, DHCP, DNS, Forefront, Certificate Authority
Citrix Management console, Virtual PC, VMware, Putty, Snag-it
Ticketing systems: Service Desk, Heat, Footprints, Remedy 6, HP service Desk, People Soft, Osiris
Microsoft Office Suite 2003, 2007,2010
VOIP
Shortel VOIP administration
ALAN SMITH
225 N. Ironwood St. Gilbert, AZ 85234
Cell 480-***-**** Home 480-***-****
*****.*.****@*****.***
INFORMATION TECHNOLOGY PROFESSIONAL
Experience
Site Services Technician, VMC/Microsoft 6/2014-Current
Server builds 2008 & 2012
MSNPatch/Ipak updates
Break/Fix server hardware/software
Network Cabling
Server Hard Drive replacement/Server System Board replacement
Hyper-V server administration
IT Analyst Level II – MassMutual 10/2013-5/2014
Second level troubleshooting and ongoing support of a system or technology platform
Provide front line administrative support
Setup new workstation for new hires and transferred employees
Run patch cable for wall ports in NER room in order to power wall jacks for seat locations
Provide user instruction on use of technology within the building
Use SCCM tools to manage VDI (virtual computers)
Avaya one x agent/communicator setup and troubleshooting
VMWare administration
Data Center Technician- BTI Group 7/2013-10/2013
Respond to overnight issued alerts
Provide server and network troubleshooting support
Contact ISP providers in emergency outages
Troubleshoot and Diagnose VOIP phone and server issues with Shortel
Data Center Technician- Choice Hotels International 2/2013-5/2013
Run cat5 and fiber cables prior to server moves from one data center to I/O data center
Provide overnight shift coverage for emergency server troubleshooting
Take server and parts cage inventory
Provide server move troubleshooting with servers and network wiring
Satellite Installation Technician- JPI Worldwide Inc 12/2012-1/2013
Setup 1.8m, 2.8m satellite dishes
Setup and install radio communication devices for wireless satellite internet for end users
Maintain and manage installed equipments
Travel to bases in Afghanistan to troubleshoot, repair, or install services
Troubleshoot network connectivity issues
Troubleshoot, Diagnose, and Repair/Resolve router, switch, and modem connectivity issues
Make RG6 and LMR400 coaxial cables, RJ45 cat 5 cables
Help Desk Technician, Insight 11/2011-12/2012
Support multiple support lines- Insight Internal, Christian Dior, BioGenIdec, Insight Cloud Services
RSA authentication administration for Insight Internal Employees
SOX compliance RSA token administration, two factor authentication compliance team
ALAN SMITH
225 N. Ironwood St. Gilbert, AZ 85234
Cell 480-***-**** Home 480-***-****
*****.*.****@*****.***
INFORMATION TECHNOLOGY PROFESSIONAL
Experience
Junior Network Administrator, Envoy Data Corporation 12/2010 – 10/2011
Network/Server support
Break fix of server hardware, Desktop Hardware, Laptop Hardware, Printers
Exchange administration, Active directory administrator
VOIP Administration
Information Security product support
Research, test, and develop monthly internal training presentations
Test new products in virtual environment for in order to provide top notch support to customers
Provide sales with technical assistance for products during conference and or sales calls
Created PPTP VPN for upper management and traveling sales agents
Establish new IT security policy for internal and remote users
Design POC (proof of concept) to clients
Design citrix two factor authentication pass through, create and administer test citrix environment
Build out Test SQL server and create test query for user building access as well as user network access
PCI compliance knowledge and Experience
Process design and implementation
Provide enhanced network security protocols to internal company and to POC designs for client and
potential clients
Windows Server Administration, version 2003 & 2008
Exchange 2003
Windows/Exchange migration
IT Support Specialist, Accessible Products 6/2010 – 12/2010
Provide desktop support to internal employees in Tempe and Los Angeles
Provide Phone support for label printer customers
Assist IT Director with network repairs, merges, and planning
Asset management/Inventory Tracking
Assist in server administration and active directory administration
Forefront/WSUS administration
Office 2010 rollout and Training
Windows 7 migration
Digital Certificate Technician, Wells Fargo, Randstad 2/2009 – 9/2009
Create digital certificate Ids for use with Wells Fargo secure file transport site
Transfer Wells Fargo customer data to customer folder located on Well Fargo network
Move digital certificate Ids over from testing to production
Assist customers with downloading, installing, and troubleshooting of the digital certificate
Level 3 Desk Side Support Technician, Yoh Group 10/2006 – 9/2007
Breakfix desktops/laptops
Troubleshot, cleaned, and repaired scanners and printers
Created and routed trouble tickets to their respective groups
Created and maintained computer images
Administered users in an Active Directory environment and GPO policies
Troubleshoot Mac issues, ranging from network connectivity to login accounts and email accounts
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