Customer Service Sales

Brenda Joyce Harris

**** ********* *****

Mesquite, TX. 75181

Phone: 318-***-****

Email Address: ********@*****.***

OBJECTIVE

Seeking a customer service, sales, administrative, or related position in which extensive experience in

customer service, sales, cash-reconciliation, data-entry, and other clerical duties, excellent communication

skills, superior leadership abilities, and a record of success in all previous positions will be of value.

EXPERIENCE

Stern Reed Associates, Addison, TX 2007 - 2014

Collections/Account Receivable

• Pay Roll

• AR Report and collections from doctors in 30-120 days

• Close the end of the month

• Credit invoices

• Open and enter cases and cross train

• Verify attendance, hours worked, and pay adjustments, and post information onto designated records.

• Review time sheets, work charts, wage computation, and other information to detect and reconcile

payroll discrepancies.

Country Wide Finance Inc. 2006

Inbound/Outbound Calling

• Locate clients that were delinquent on their accounts from 90-150 days outstanding

• Advise customers of necessary actions and strategies for debt repayment.

• Record information about financial status of customers and status of collection efforts.

CDS Data Comm, Plano, TX 2004 - 2005

Collections/Account Receivable

• Received and processed all 30-120 day payables from external vendors.

• Performed general clerical duties, such as answering the phones and routing calls

• Entered customer data in the company’s database typing 45 wpm

• Addressed customer inquiries by researching account history and providing solutions

• Demonstrated proficiency in maintaining an accurate filing system

Foleys Department Store 2003 - 2004

Customer Retail Specialist

• Greeted customers while exhibiting a positive attitude promoting team motivation during high

volume sales periods

• Assisted in product knowledge while coordinating wardrobe specifications for consumer desires

• Operated a computerized cash register and scanning system with cash, check, and credit card

transactions

• Balanced drawer while organizing and accounting for inventory items throughout the store’s

operation

Capital One Auto Finance, Plano, TX 2003 - 2004

Collections/ Skip Tracer

• Locate clients delinquent on their auto payments 50 – 100 days outstanding

• Take inbound and outbound customer service calls

• Established payment options for customers with outstanding balances

• Provided customer service to internal and external customers

Flextronics International, Richardson, TX 2000 - 2002

Production Operator

Executed sequenced procedures in setting components onto printed circuit boards (PCBs)

Verifying component part numbers, soldering, routine electrical measurements and wiring

Operated within quality assurance specifications

Submitted flawed or inoperative components and parts to production team for further analysis

Used hand-tools or electro-mechanical system to assemble products

EDUCATION

Southwood High School, Shreveport, Louisiana 1974

General Diploma

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