Engineer Data
Resume:
Felix A. Morales
Wilmington Delaware 19801
Cell:302-***-**** 302-***-****
Email: **********@*****.***
***********@*****.***
Objective:
Experience in Data Center Operations, as a Senior Computer Operator/Data Center Engineer& Network Analyst. This is the field I desire to continue to pursue.
TECHNICAL SKILLS:
Protocols: TCP/IP,TSO,CICS,CA7,
Software: Visio 2000, UNIX (Sun), and MS Office, Windows XP/2000/ NT/ 95 / 98, Novell NetWare, IBM, OS2, First Image, MS outlook, First Choices, Magnum, Volle, VSE, Lotus Notes
Network Hardware: Routers and Bridges E series, AS/400 midrange, IBM mainframe, Digital VAX, Tandem, CMS, Filenet, Pyramid, RS6000, ES9000, tape drives 3480, 3590, 3422, IBM 3890XP sorter, HP system, Sun RM1000
Media: Ethernet, Token Ring
Network Tools: Novell, Unix Zeke Scheduler, Cisco Works, HP OpenView
PROFESSIONAL EXPERIENCE
Expertsit INC.- 09/2010 – 11/2012
Position :Data Center Engineer/NOC Analyst Supervisor
Duties and Responsibilities
Supervise and monitoring a major NOC & Global platform .Sub-contracted for HP at
A Major drug company. Duties includes,monitoring all ticket related to
hardware and software failure monitoring Lan/Wan global platform. Re-assigned all
Ticket’s to unit within all IT platforms. Escorts all vendor for break/fix System related
failures and faults. Supervise the daily NOC meeting.
Utilize Data Center documentation for network operation .Use problem
Management tools to track and respond to problem tickets. Meet all SLA and compliance
Requirement.
VeriSign, Inc.- 06/2008 – 12/2009
Position: Data Center Engineer II
Duties and Responsibilities:
Hardware Installations / Relocations / Builds
Utilize Data Center Documentation (e.g. FEL) Rack, Relocate and/or Discontinue Hardware, Label Hardware
OS Install / Build / Reconfigure
IOS Build (minimum configuration)
Network connection and Cable Management
Utilize Data Center Documentation (e.g. IRF, cabling Matrix) for new, rework, and removal cabling requests
Labeling of the cables per ILG1-Labeling Standards documentation
Pull, Terminate, Label, Test, properly Secure and strain relief cabling installed in floors, cable trays and within the cabinets
Maintain inventory of assorted cables (e.g. Cat5e, Multimode Fiber, and Single Mode Fiber)
Quality Check / Review
Verify that equipment deliveries are not damaged and are operational
Pre-installation review of hardware documentation
Pre-cabling documentation review
All activities/projects are reviewed for accuracy and completeness
Monitoring
24 by 7 by 365 Onsite Coverage with Primary and Backup phones
Daily / Weekly / Monthly Walkthrough of Pods – Rounds and Readings
Support Incident Remediation Efforts with Smart Eyes and Hands
Accurately log all work performed using the problem management tool
Accurately document problems / situations via the problem management tool... Problem Determination, Incident Remediation, and Root Cause Analysis, to track and respond to active problem tickets
Utilize local tools and test equipment to isolate faults and gaps in all Data Center cabling
Utilize Crash carts and laptops to connect to hardware for logged in support and re-configurations
Maintenance
Escort Vendors (e.g. IBM, Sun, EMC, Verizon and NetApp)
Escort internal customers (e.g. System Administrators)
Scheduled Maintenance Support
Tape removal and replacement / Iron Mountain
RMA - Return Merchandise Authorization
Work with Logistics Supervisor for proper packaging and timely returns.
SLAs and OLAs
Meet all SLAs and Compliance Requirements
JPMorgan & Chase 11/99 – 10/07,
Position: Computer Operator/3890 Sorter Operator
Duties and Responsibilities:
System Monitoring and console operation
Check processing operation
Operate IBM 3890 reader sorter
Maintain tape media for IBM tape library
Schedules server backup
Provide for on-site and off-site media storage
System Monitoring and console operation
Installing and de-installing server for LOB
Interact with hands-on training class to transfer and develop knowledge base
Working with PM in decommissioning servers and sites in closure
Schedule server backups
Provided support for infrastructure exit programs
Maintained the integrity of all tape media for backups and restores
Performed routine system recovery tasks
Inspect physical computer rooms and wiring closet maintenance
Performed job execution, recovery and restarts
Provided individual and group access to applications, domains and system
EDUCATION
Completed a Network+ Course for Comp-TIA in Newark, DE 2006
Attended Kingsborough Community College in Brooklyn, NY
Completed a course in Data Processing at State University of NY in Brooklyn 1981-1983
Completed a course in Data Processing for IBM Equipment in 1978-1980
Attended a course in Accounting at Baruch College in New York, NY 1975-1978
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