Felix A. Morales

*** ******** **.

Wilmington Delaware 19801

Cell:302-***-**** 302-***-****

Email: acftpx@r.postjobfree.com

acftpx@r.postjobfree.com

Objective:

Experience in Data Center Operations, as a Senior Computer Operator/Data Center Engineer& Network Analyst. This is the field I desire to continue to pursue.

TECHNICAL SKILLS:

Protocols: TCP/IP,TSO,CICS,CA7,

Software: Visio 2000, UNIX (Sun), and MS Office, Windows XP/2000/ NT/ 95 / 98, Novell NetWare, IBM, OS2, First Image, MS outlook, First Choices, Magnum, Volle, VSE, Lotus Notes

Network Hardware: Routers and Bridges E series, AS/400 midrange, IBM mainframe, Digital VAX, Tandem, CMS, Filenet, Pyramid, RS6000, ES9000, tape drives 3480, 3590, 3422, IBM 3890XP sorter, HP system, Sun RM1000

Media: Ethernet, Token Ring

Network Tools: Novell, Unix Zeke Scheduler, Cisco Works, HP OpenView

PROFESSIONAL EXPERIENCE

Expertsit INC.- 09/2010 – 11/2012

Position :Data Center Engineer/NOC Analyst Supervisor

Duties and Responsibilities

Supervise and monitoring a major NOC & Global platform .Sub-contracted for HP at

A Major drug company. Duties includes,monitoring all ticket related to

hardware and software failure monitoring Lan/Wan global platform. Re-assigned all

Ticket’s to unit within all IT platforms. Escorts all vendor for break/fix System related

failures and faults. Supervise the daily NOC meeting.

Utilize Data Center documentation for network operation .Use problem

Management tools to track and respond to problem tickets. Meet all SLA and compliance

Requirement.

VeriSign, Inc.- 06/2008 – 12/2009

Position: Data Center Engineer II

Duties and Responsibilities:

Hardware Installations / Relocations / Builds

Utilize Data Center Documentation (e.g. FEL) Rack, Relocate and/or Discontinue Hardware, Label Hardware

OS Install / Build / Reconfigure

IOS Build (minimum configuration)

Network connection and Cable Management

Utilize Data Center Documentation (e.g. IRF, cabling Matrix) for new, rework, and removal cabling requests

Labeling of the cables per ILG1-Labeling Standards documentation

Pull, Terminate, Label, Test, properly Secure and strain relief cabling installed in floors, cable trays and within the cabinets

Maintain inventory of assorted cables (e.g. Cat5e, Multimode Fiber, and Single Mode Fiber)

Quality Check / Review

Verify that equipment deliveries are not damaged and are operational

Pre-installation review of hardware documentation

Pre-cabling documentation review

All activities/projects are reviewed for accuracy and completeness

Monitoring

24 by 7 by 365 Onsite Coverage with Primary and Backup phones

Daily / Weekly / Monthly Walkthrough of Pods – Rounds and Readings

Support Incident Remediation Efforts with Smart Eyes and Hands

Accurately log all work performed using the problem management tool

Accurately document problems / situations via the problem management tool... Problem Determination, Incident Remediation, and Root Cause Analysis, to track and respond to active problem tickets

Utilize local tools and test equipment to isolate faults and gaps in all Data Center cabling

Utilize Crash carts and laptops to connect to hardware for logged in support and re-configurations

Maintenance

Escort Vendors (e.g. IBM, Sun, EMC, Verizon and NetApp)

Escort internal customers (e.g. System Administrators)

Scheduled Maintenance Support

Tape removal and replacement / Iron Mountain

RMA - Return Merchandise Authorization

Work with Logistics Supervisor for proper packaging and timely returns.

SLAs and OLAs

Meet all SLAs and Compliance Requirements

JPMorgan & Chase 11/99 – 10/07,

Position: Computer Operator/3890 Sorter Operator

Duties and Responsibilities:

System Monitoring and console operation

Check processing operation

Operate IBM 3890 reader sorter

Maintain tape media for IBM tape library

Schedules server backup

Provide for on-site and off-site media storage

System Monitoring and console operation

Installing and de-installing server for LOB

Interact with hands-on training class to transfer and develop knowledge base

Working with PM in decommissioning servers and sites in closure

Schedule server backups

Provided support for infrastructure exit programs

Maintained the integrity of all tape media for backups and restores

Performed routine system recovery tasks

Inspect physical computer rooms and wiring closet maintenance

Performed job execution, recovery and restarts

Provided individual and group access to applications, domains and system

EDUCATION

Completed a Network+ Course for Comp-TIA in Newark, DE 2006

Attended Kingsborough Community College in Brooklyn, NY

Completed a course in Data Processing at State University of NY in Brooklyn 1981-1983

Completed a course in Data Processing for IBM Equipment in 1978-1980

Attended a course in Accounting at Baruch College in New York, NY 1975-1978

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