Project Manager Management

RAVICHANDRAN NARASIMHAN

Email: *******@*****.*** Home Phone: 905-***-**** Cell: 647-***-****

OBJECTIVE

To secure a challenging job as an Application Support Analyst and utilize my proven Information

Technology (IT) experience to help your organization in achieving its goals.

HIGHLIGHTS OF QUALIFICATIONS

• 18+ years of experience in information technology software development, application

support and web operations including 5 years work experience in USA.

• Worked in Core Technology Solutions of Global Wealth Management Bank of America

Merrill Lynch coordinating with Line of Business, Application Owners and Release

Management.

• Expertise in Incident, Problem Management and Pro-active Monitoring to mitigate

repeated or known incidents. Experienced in Design, Development, Architecting and

Integration of Enterprise Web Applications using ASP.NET, Windows Communication

Framework (WCF), Internet Information Server (IIS), Microsoft SQL Server, Model View

Controller (MVC), HTML 5, JQuery and Oracle. Expertise in building teams in technology

and operations.

• Trained in ITIL Foundation. Brain Bench Certifications in ASP.NET, Network Basics,

Software Business Analysis, and Project Management. Certification in Using Splunk 6.

• Ethical, Responsible, detail-oriented with a view of the “Big-Picture”, applies technology

solutions to the business needs, analytical, problem-solving, effective communication,

integrity, team player, simplify and modernize, conflict management skills.

ACCOMPLISHMENTS

• Increased the availability of client-facing websites to 99% by designing pro-active

monitoring and process engineering.

• Increased the reliability of management reporting by self-service application and

knowledge base application.

• 25% increase in early restoral of service by implementing a simplified and integrated

application support model.

• Key Player in designing and implementing Horizontal Application Support Model.

PROFESSIONAL EXPERIENCE

Assistant Vice President - Stability and Monitoring June / 2009 – July / 2014.

Bank of America (BA Continuum India Pvt. Ltd), Chennai, India

• Increased the availability to 99% for On-line client facing websites of the Global Wealth

Management (GWIM) by pro-active monitoring using GOMEZ, Splunk, Venafi, Site scope.

• 75% improvement in identifying chronic incidents achieved by designing and leading the

software development of Incident Repository tool for better incident and problem

management with easy usability to retrieve past incidents.

• Define standards and operational readiness guidelines for the Web Operations, design

Process Flow and SLA Management.

• Performing error pattern analysis and reduced false alarm escalation by 30%.

• Developed Error Alert System to scan for known errors on a real-time basis saving at least

40hrs per week.

• Conduct Root Cause Follow-ups and Post Problem Reviews.

• Conduct Business Continuity Exercises and Compliance to Risk Reviews.

• Design and develop an application for On-Call rotation to simplify the time management

and provide predictability of the service to the stake holders.

• Automation of Metrics reporting to the management on Availability, Trending of Incidents

and Pro-active mitigation success rates, Problem follow-up, closure, ageing,

• Key Player in building a Horizontal Application Support Model with standardized process

and tools to support critical applications.

• Accomplished 20% cost savings through effective Vendor Management by improving the

process of recruitment.

Project Manager / Lead Developer September / 1999 - June / 2009

TechMahindra (Formerly Mahindra Satyam)

• Played a key role of a Project Manager/Lead Developer in Merrill Lynch (2005-2009), to

develop, implement and support Online Retirement Web Application.

• Increased the relationship level by adding 3 projects portfolios using integrated delivery

model and effective collaboration with the teams in USA and in India

• Improved the security and reliability by implementing Federated Silent Login.

• Performed Code Review which reducing the defects by 20% and identified 3 critical

performance issues.

• Designed and Developed the Market Data Framework as a Lead Developer using WCF.

• Developed an online allocation for Bank Bonds (first private placement of Bonds Online in

India - 2000).

Senior Developer August / 1998 - September / 1999

Advanced Technology Labs, Chennai

Entrepreneur April / 1996 - July / 1998

COMPACT Services, Chennai

EDUCATION

Master's Degree in Commerce, University of Madras, Chennai, Tamil Nadu, India, 2004

(WES Credential Evaluation - Canadian Equivalency - Bachelor's Degree(four years) in Business

Administration)

REFERENCES ARE AVAILABLE UPON REQUEST

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