Customer Service Sales Representative
Resume:
Tom Kingdon 613-***-**** OR
*****************@*******.***
Work Experience
Queenstown Airport Terminal Services 2014
- Worked in Terminal Services with Queenstown International Airport on a
working holiday visa while living and travelling in New Zealand
Peterborough Business Development 2012-2013
Musicfest Coordinator
- Managed sponsorship program for Peterborough Musicfest, a non-profit
charitable organization presenting twice weekly concerts
- Created and marketed sponsorship packages to local businesses and
organizations
- Secured ~$250,000 in sponsorships from ~100 businesses and organizations
and ensured all sponsor benefits were delivered
- Prepared media releases and conducted radio and television interviews to
promote upcoming shows, fundraisers and sponsors
- Created business development plan and presented monthly reports to the
Board of Directors
Peterborough Manager of Volunteer 2012
Musicfest Services
- Managed volunteer program during 2012 concert season
- Recruited and trained 60+ volunteers prior to concert series
- Created advertisements for radio, television and newspaper to promote the
volunteer program.
- Scheduled volunteers for each concert evening
- Prepared and presented monthly reports to the Board of Directors
Busan Metropolitan
Office of Education, English Teacher 2011-2012
South Korea
- Taught English as a second language (ESL) in the South Korean public
school system.
- Prepared and executed lesson plans.
- Worked with a Korean Co-Teacher to manage classroom work and behavior
- Worked one-on-one with students and teachers to prepare for English
speaking competitions and ESL tests.
Summary of earlier student work experience attached in appendix
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Tom Kingdon
Education
Bachelor of Arts (Honors) Degree Carleton University, Ottawa, Canada
(2010)
- Criminology and Criminal Justice with concentration in Law
- Graduated with high honors
- Recipient of Varsity Athletic Bursary 09-10
Ontario Secondary School Diploma Adam Scott CVI, Peterborough,
Canada
(2006)
- Ontario Scholar
- Maintained an 80-85% average
- French Immersion certificate
Skills and Experience
Communications
- Fluent in English and French (spoken and written)
- Writing and public speaking skills developed through work experience
(grant writing, radio and television interviews, onstage presentations
prior to concerts), web blogs and education.
Management & Organization
- Excellent management, organization and scheduling skills developed
through work experience with Peterborough Musicfest and as ESL
teacher.
Teamwork/leadership
- Carleton Varsity Council Rowing team representative 2008-09
- Assistant coached Carleton University Varsity Rowing team 2007-08
- Member of Carleton University Varsity Rowing team 2008-10
- Peer mediator for students at Adam Scott CVI
Training
- Proficient in use of Microsoft Office tools (Word, Excel, PPT) and
Windows and Mac computers
- Canadian G Class driver’s license
- Customer service and sales training
- Trained in use of hand and power tools, operation of small engines
- Smart Serve Certification (Alcohol Beverage Service Training)
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Appendix A
Summary of Student and Part-Time Work Experience
The Bay Customer Service Representative 2010-2011
- Handled customer inquiries, refunds, complaints and loyalty program
redemptions
- Answered incoming telephone calls and connected callers to appropriate
departments and extensions.
- Prepared and managed cash floats for each department
The Source Sales Representative, PT 2010-2011
(Christmas Season)
- Engaged customers in face to face sales
- Developed and maintained product knowledge of all store inventory
- Handled customer returns, refunds and complaints
Ticketmaster Canada Sales Representative 2009-2010
- Worked in inbound call centre to sell tickets to major events
- Worked with customer to find the best seats and price to suit their needs
- As a bilingual sales representative, I received calls from customers all over
North America, including Quebec
Peterborough Assistant Site Manager 2008-2010
Musicfest (summers)
- Managed team of 8 set-up and tear-down employees
- Prepared concert event space for twice weekly shows, including VIP seating,
sponsor kiosks, sponsor and artist banners, stage set-up
- Monitored the operation of event and notified management of situations
requiring their attention (emergencies, hazards, unexpected situations)
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Appendix B
Introductory Letter
To the Hiring Manager,
I am pleased to submit this application for Court Services Officer with the
Ministry of the Attorney General. I possess a Bachelor of Arts (2010 Honours)
Degree from Carleton University in Criminology with a Concentration in Law, in
combination with customer service experience in the event management
industry, acquired over 5 years of progressively more senior roles with the
Peterborough Musicfest. I have recently returned from a period of travelling and
working in New Zealand and the South Pacific and am now actively seeking
employment that will allow me to bring my skills and experience to a new career
in the Canadian legal system.
With the Peterborough Musicfest, I held the position of Business
Development Coordinator (2012-13) in which I managed over 100 business
sponsor accounts, generated new clients through the direct sale of sponsorship
packages, ensured all sponsors received the benefits outlined in their
sponsorship contracts and managed marketing campaigns across social media,
radio, television and newspaper outlets to promote the event and the
sponsorship program. I also drafted content for the event website, program
booklet, and media releases. Before each show I organized and conducted a
sponsor Meet & Greet with the artist and then presented onstage sponsor
recognition to the audience.
This role required excellent face to face communication skills to provide
superior client service while remaining diplomatic in a fast paced, demanding
work environment. It also required that I be comfortable working closely with
senior executives both internal (General Manager, Board of Directors) and
external (sponsorship clients, business owners, local politicians) and the general
public.
In 2011-12 I held the position of Manager of Volunteer Services where I
managed all aspects of the concert event’s volunteer program. This included
development and execution of marketing campaigns to promote the program,
candidate selection and interviews, and the scheduling, training, and on-site
management of volunteers at each of the twice weekly concerts, to ensure that
all volunteers delivered superb customer service to our guests.
As both Business Development Coordinator and Manager of Volunteer
Services I worked with members of the general public and VIPs face to face on a
daily basis. I utilized my strong communication and interpersonal skills to provide
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excellent service to guests, sponsors and artists. I regularly worked in high-
pressure environments and remained calm and diplomatic while effectively
solving problems as they arose. In these positions I also sat on the
entertainment, volunteer advisory, and sponsorship committees, while
maintaining excellent relationships with volunteers, sponsors and local media. I
performed essential office administration tasks, such as correspondence via
email, telephone and social media with sponsors, artists and guests, minute
taking at meetings, and maintaining electronic and hard-copy filing systems for
important documents.
Through my post-secondary education in Criminology, with a
concentration in Law, I possess an understanding of legal procedures as they
relate to juries, and an understanding of court room proceedings and decorum. I
have over 20 hours of court room observation experience and know the layout of
the Ottawa Superior Court of Justice well.
I am bilingual in English and French and through my work experience and
education, have developed and utilized advanced knowledge of Word, Excel,
PowerPoint, Wordpress, and outlook in both a Mac and PC environment. I am
meticulous in my communication, organization and attention to detail and enjoy
challenging and complex work environments. I am passionate about the
Canadian legal system and I am eager for the opportunity to bring the skills and
success I have earned in previous positions to the role of Court Services Officer.
I look forward to the opportunity to discuss my skills, experience and any
future positions further. Please do not hesitate to contact me at 613-***-**** or
*****************@*******.***.
Thank you for your consideration,
Tom Kingdon
*****************@*******.***
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