Technician Quality Assurance
Resume:
Nicholas Noel
Winterville, NC 28590
******@*****.***
Work Experience
Field Service Analyst 2: 02/14-present
Catholic Health Partners: Cincinnati Ohio
-Monitoring problem ticket work ques. Standard PC/printer break-fix tasks.
Deployment of new PC's/printers (Staging, unpacking, Imaging and
deployment).
-Prepares Quotes and Documentation for the Purchase of I.T. related
Equipment.
-Team Leader for the Site Survey Team during the Inventory of 6000+ PCs in
the Mercy environment (Cincinnati region) for the Windows 7 Upgrade
Project.
-Team Leader Mercy Fairfield location for the Active Directory Migration
Project for all PC equipment and Agency wide accounts from a Regional
Domain to an Enterprise Wide Domain. Managed a Team of Technicians during
the project to ensure proper function of equipment during the transition
and resolved any migration related issues.
-Assisted with the PC Replacement Project that involved the removal and
replacement of PC equipment from the Thin Client PCs to Small Form Factor
PCs in the Cincinnati region. Directed Technicians in the preparation of
equipment and Deployment.
Technical Analysis Analyst: 04/2011-02/2014
Dell Services: Cincinnati Ohio
-Team Leader for group of Technicians during the Implementation of Several
Large Projects for Mercy Fairfield Hospital Location in the Coordination of
Purchasing and Installation of Equipment for Obix implementation Mercy
Fairfield, 5 Tower Oncology Rehab Wing, Wound Care Department, and
Outpatient Endoscopy Department.
-Created Deployment maps for the Tracking Spreadsheets used by Technicians
during Deployments to ensure efficient and accurate completion of the
project.
PC Coordinator/ Field Service Analyst 2: 06/2010-04/2011
Mercy Health Partners: Cincinnati Ohio
-Responsible for the migration of 20+ Primary Care offices to Mercy Medical
Associate offices
-Prepared equipment and deployed to new offices.
-Assisted with migration of user data and updated the Asset tracking data
base.
Desktop Technician: 08/2008-06/2010
Cincinnati Bell Technology Solutions: Cincinnati Ohio
-Assisted in the migration of Jewish hospital from the Health Alliance to
Mercy Health Partners
-Performed initial site survey, assisted with deployments and updating the
Asset tracking data base for equipment deployed
1
Repair Technician: 2006-2008
Adex International: Cincinnati Ohio
-Responsible for Repairing PC and Laptop Equipment including System Board
and LCS Screen Replacements
Quality Assurance Lead: 2005-2006
Adex International: Cincinnati Ohio
-Supervised and Monitored Quality Control for the IBM Loaner Program
Lead Technician: 2003-2005
Adex International: Cincinnati Ohio
-Supervised PC Technicians to ensure efficient time management.
-Delegated and Monitored the Completion of Technical Tasks to Completion
PC Technician: 2001-2003
Adex International: Cincinnati Ohio
-Performed Custom Hardware Upgrades
-Installed Custom Image Loads
Education
-Dixie High School, Ft. Mitchell, KY: Diploma awarded in 1991
Certifications and Coursework
-A+ Certified: Verification number E80DTT2261
-Microsoft e-learning Windows 7 Essentials
-Upgrading and Migrating to Windows 7
Special Projects
National Minority Supplier Development Council Trade Show for 2006 and
2008: Provided IT support for a week-long event that included the delivery
and installation of equipment with ongoing technical support throughout the
duration of the event.
Computer Skills
-Lotus Notes
-Excel
-Citrix
-StarHBO
-Service Now
-Active Directory
-System Center Configuration Manager (SCCM)
-Dameware
-Photoshop
-Outlook
-EPIC
1 References Available Upon Request
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