Customer Service Sales
Resume:
**** ******** *******; TEANECK, NJ *****
***************@*****.***
BRIAN A. JOHNSON
PROFILE
I AM A RESULTS-DRIVEN LEADER WITH A UNIQUE BLEND OF EXPERIENCE AND SUCCESS IN CUSTOMER SERVICE AND SALES.
ALSO COLLABORATIVE WITH AN ENTREPRENEURIAL SPIRIT, I BRING THE DESIRE TO LEARN, LEAD, AND DEVELOP OTHERS.
KEY SKILLS INCLUDE:
● CLIENT-CENTRIC ATTITUDE, WITH STRENGTHS IN RELATIONSHIP BUILDING, ACCOUNT MAINTENANCE, PROBLEM-
SOLVING AND TROUBLE-SHOOTING, SALES STAFF SUPPORT
● PROACTIVE PLANNING/IMPLEMENTATION OF PROCEDURES AND SYSTEMS TO AVOID ISSUES
● DETAIL-ORIENTED, ORGANIZED, GREAT COMMUNICATION, RESPONSIVENESS, AND ANALYTIC SKILLS
● EXPERIENCE WITH MICROSOFT AND APPLE OPERATING SYSTEMS; MS OFFICE 2007, FIREFOX, INTERNET
EXPLORER, ADOBE READER 9, ADOBE PHOTOSHOP, GOOGLE CHROME WEB APPS, ORACLE DATA ENTRY
SYSTEM, EXCEL SPREADSHEET
EXPERIENCE
11/2012 - 7/2014 NASSAU VISION GROUP, LLC NORTHVALE, NJ
CUSTOMER SERVICE REP.
● ANSWERING INBOUND CALLS AND PLACING OUTBOUND CALLS
● ENTERING FAXES AND EMAIL LENS ORDERS
● MANAGEMENT OF LENS AND FRAME ORDERS UNDER THE STOCK AND EDGE PROGRAM, INCLUDING PROVIDING THE
CUSTOMER WITH THE CORRECT LENS MATERIAL AND SIZE FOR EDGING PURPOSESES.
● ASSISTING IN TRAINING OF NEW CO-WORKERS
● PLACING ORDERS FOR HIGH PRIORITY ACCOUNTS LIKE COHEN’S OPTICAL, MY EYE DR.
● SETTING UP TRACKING AND DELIVERING SERVICES FOR PRODUCT DELIVERY TO VARIOUS CLIENTS VIA UPS AND
INDEPENDENT MESSENGER SERVICES.
6/2011 - PRESENT CIRCLE OF SUCCESS MANAGEMENT, LLC TEANECK, NJ
CONSULTANT
● WORK WITH THE MARKET PLACE, DUBWORK, DJ PINNACLE, BILL THE BILLIONAIRE AS A SPECIAL BUSINESS
ADVISOR.
● LED CLIENT MEETINGS AND CALENDARS, MANAGE BUDGET, FINANCIAL RECORDS, AND ALL ADMINISTRATIVE
NEEDS, SOCIAL MEDIA ACCOUNT MANAGEMENT, AND DEAL NEGOTIATIONS
● MARKETING AND PROMOTING CLIENTS THROUGH NETWORKING, EVENTS, SHOWS, AND EXHIBITS
7/2010 – 4/2011 SMART CHOICE WIRELESS NEW YORK, NY
STORE MANAGER
● WORKED WITH STAFF OF FIVE SALES PROFESSIONALS TO OPEN NEW ACCOUNTS AND UPGRADE EXISTING
SERVICES OF INDIVIDUAL AND CORPORATE ACCOUNTS
● OPENED AND CLOSED STORE, AND WAS RESPONSIBLE FOR ALL ON-HAND CASH
● QUICKLY AND EFFECTIVELY RESOLVED CUSTOMERS’ ISSUES AND CHALLENGES WITH THEIR WIRELESS SERVICE
● RECONCILED ALL BOOKS AND PAPER WORK NEEDED TO FILE REPAIR ORDERS
● ENSURED SHELVES WERE STOCKED AND PRODUCTS WERE VISIBLE AND INVITING
● MAINTAINED HIGH QUALITY SERVICE, CONTINUOUSLY SEEKING NEW WAYS TO IMPROVE SALES AND CUSTOMER
SERVICE
11/2009 – 5/2010 AVIS RENTAL CAR RIDGEWOOD, NJ
LOCATION MANAGER
● OVERSAW ALL VEHICLE MOVEMENT IN AND OUT OF THE LOCATION
● PROCESSED DMV PAPERWORK, INCLUDING PICK-UP AND DROP-OFF OF TITLES
● DEVELOPED MARKETING MATERIALS FOR THE HOME LOCATION AND ALL BUSINESS ACCOUNTS
2/2008 – 12/2008 INFINITI OF ENGLEWOOD ENGLEWOOD, NJ
PARTS DELIVERY DRIVER
● COORDINATED PICK-UP AND DELIVERY FROM ALL BODY SHOPS, REPAIR SHOPS, AND DEALERSHIPS
● RECEIVED AND STOCKED ALL PARTS DELIVERED IN THE MORNING SHIPMENT
● MANAGED STORAGE AREAS, LOCATED AND REPLACED SHELVES, AND OTHER NEEDED AREAS
EDUCATION
1999 - 2002 FELICIAN COLLEGE RUTHERFORD, NJ
● COMMUNICATION AND CREATIVE WRITING -CREDIT ASSOCIATES DEGREE.
1995-1999 - TEANECK HIGH SCHOOL TEANECK, NJ
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