Customer Service Sales

Robert Keeler

*** ** ****** ***********, ** *****

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631-***-**** *********@***.***

Regional & District Management professional with a track record of increasing sales, achieving sales and profit

goals, developing strong teams and satisfying customers. Passionate about retail

operations and single mindedly focused on the customer service experience. Experienced in regional sales

volume exceeding $13.5MM and managing teams of up to 130 employees.

EXPERIENCE

Mavis Discount Tire, Long Island, NY May 1999 – July 2014

Regional Manager July 2008 – July 2014

Store Manager May 1999 – June 2008

Oversight and leadership of on the average of 10 units in the Long Island region with average unit sales

of $1.8MM and 10 employees per unit

Accountable for overall operations, staffing and sales performance of all units

Significantly increased sales at every unit during Regional Manager tenure by working closely with

Managers

to consistently achieve sales and profit goals

Closely monitored daily sales activity and conducted calls with management throughout each day to

discuss sales performance and coach how to improve

Daily visited units to ensure acceptable store standards, exceptional customer service practices and

execution

of company processes

Prioritized training all personnel and profit increases throughout the region

Enforced compliance with company processes and emphasized employee retention and

development

Mentored and trained 17 Tire Installers and Mechanics who were promoted to Store Manager and

Assistant Manager positions

Conducted interviews for all employees considered for hire within region

Oversaw opening of 6 new locations, including all staffing responsibilities and adherence to corporate

standards

Personally handled all customer complaints, ensuring a resolution and satisfactory outcome for the

customer

As Store Manager, my store was selected as a Training Store for new management hires within the

region

As Store Manager, at last location, the store became one of the top sales producers on Long Island by

doubling sales volume

Speedy Auto Service (Monro), LI, NYC, Westchester, NJ June 1980 – May 1999

District Manager November 1983 – May 1999

Store Manager December 1980 – November 1983

Mechanic/Assistant Manager June 1980 – December 1980

Oversight and leadership of 15 units throughout Long Island, New York City, Westchester County and

New Jersey with average unit sales of $600K 1MM and 5 employees per unit

Selected by company to provide classroom style training for Managers and Assistant Managers in other

regions of New York, New Jersey and Pennsylvania

Directed opening of 10 new locations, including all construction management, ordering, staffing

responsibilities and hiring and training of new staff

As Store Manager, twice recognized as “Pride Award Winner”, awarded to Top 10 Managers within the

United States in 1982 and 1983

EDUCATION

Lindenhurst High School

Regents High School Diploma with Honors

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