Customer Service Representative
Resume:
DeNeasha Johnson
***************@*****.***
**** *. ******** *** **** #225 Lancaster, TX 75146
Objectives
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute
to company success.
Education
Hamilton High School – Hamilton, OH
High School Diploma – May 2011
Experience
June 2013-August 2014 Check N Go Cincinnati,
OH
Duties & Responsibilities:
Provide superior customer service to CNG customers, process in store loan applications and assist with
marketing promotions.
• Perform necessary customer verifications to validate information presented is
accurate.
• Ensure transaction check numbers match checks in printer and process loan
applications per established guidelines.
• Answer telephone inquiries in response to general questions, customer applications,
requests or other issues.
• Place outgoing customer courtesy calls and appointment reminders in accordance
with federal regulations and store operating procedures.
• Escalate customer complaints to the Store Manager if unable to resolve the issue
directly with the customer.
• Balance individual batch receipts with store sales reports at end of day and assist with
resolving over/shorts as needed.
• Assist in the execution of all Company marketing plans and programs, ensuring
precise and timely set-up, excellent execution and within established deadlines.
DeNeasha Johnson
• • •
• Responsible for compliance with company/State policy and procedures including
Federal regulation where applicable. Ensure CFSA best practices are maintained.
DeNeasha Johnson
• • •
Assist in the following store operation areas:
• Courtesy calls
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash
deposits, moving cash from secure safe to cash draw and other cash handling requirements.
• Participate in field collections as needed
• Other duties assigned
Working Conditions:
• Retail/Office environment
• Cash Handling
• Extended viewing of computer screens
October 2012-December 2012 Hammacher Schlemmer Fairfield, OH
Duties & Responsibilities:
• Received and processed shipments for incoming callers.
• Described product to customers and accurately explained details and care of
merchandise.
• Process payments over the phone.
• Resolve warehouse issues.
October 2009 – September 2011 McDonald’s West Chester/Fairfield, OH
Duties & Responsibilities:
• Greeted customers entering the store to ascertain what each customer wanted or
needed.
• Described product to customers and accurately explained details and care of
merchandise.
• Assisted customers with inquiries and order customization requests.
• Trained new employees.
• Money transactions by handling cash, checks, credit and automatic debit card
transactions with 100% accuracy.
DeNeasha Johnson
• • •
• Customer service with consistently receiving positive feedback from customers and
management.
References Available Upon Requests
Contact this candidate