IT Head,Program Manager,Project Manager Software

SARASWATHI

Contact: +91-888*******; E-mail: ***********.**@*****.***

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IT DELIVERY MANAGEMENT PROFESSIONAL

Over 15 years of impressive experience in delivering optimal results and

business value via technology solutions

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PROFILE

. Seasoned, technically inclined and highly empowered professional offering

an eventful career of over one decade studded with professional

brilliance predominantly in the areas of end-to-end Project Planning,

Onsite coordination, Technical Architecture, Project Reporting, Project

Management & implementing high valued projects for niche customers in

various industries.

. Exposure to Domestic & International business culture thereby having the

ability to work in highly diverse environments with people from varied

backgrounds.

. Experience in Program Management in various domain Knowledge of Telecom,

Healthcare, Financial, Insurance, Banking, Welfare, Infrastructure and

Manufacturing related applications involving Software Development

applications of Client/Server and web technologies.

. Demonstrated functional excellence in

MICROSOFTPROJECT,VISIO,MICROSOFTOFFICE(WORD,EXCEL,ACCESS,POWERPOINT,OUTLOO

K),OOA/OOD, RUP, AGILE, SDLC,QA, ISO, CMM.

. Strong understanding of different software development life cycles and

contemporary software quality assurance processes. Excellent exposure on

ISO 9001-2000, ITIL and CMMi process, excellent leadership and People

management.

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CAREER GLIMPSE

TECH MAHINDRA

Mar'11-May'12

Delivery Manager

PROGRESSIVE MEDICAL INC (PMI), COLUMBUS, USA

Aug'07- Feb'11

Senior Project Manager

SANTEC SOLUTIONS PVT LTD.,

Jul'05- Aug'07

Project Manger

SOFTPATH SYSTEMS INDIA PVT LTD.,

Mar'01- Jul'05

Project Lead

SOFTPATH SYSTEMS INDIA PVT LTD.,

Apr'95- Oct'98

Software Engineer

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EDUCATIONAL & PROFESSIONAL CREDENTIALS

. Master Degree in Computer Applications - M.C.A

. MBA in Project Management

. Post Graduate Diploma in Computer Application - PGDCA

Certification

. PRINCE2 Practitioner

. ITIL -Foundation Certification

. PMP-35 PDU

. SCJP - Sun(Oracle) Certified Java Programmer

Technical Proficiency

Project MS Office, NIKU Clarity, MS Project

Management

Platforms & Windows Family UNIX flavors (Sun Solaris), Red Hat Linux,Mac,

Database: VM-Ware (SAN storage) and Virtual-PC. Oracle, Web services,

My-SQL, RDBMS, DB2 and Microsoft SQL Server.

Languages: Java, J2EE, Visual Basic, Perl,C#, ASP, Java Script, .NET,

VB,VB Script, VSTS, Portal and Portlets, UML, XML, Ajax, PL/SQL,

C, C++,Welogic & Tomcat, Jboss, JUnit. SDLC(Agile,water

fall,scrum etc.,)

Accolades

Participated in various cultural activities in the company

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PROFESSIONAL EXPERIENCE

. Spearheading functions as company Program Director and working with the

CEO / Vice President of Worldwide project and other Customer Delivery

. Entrusted with the responsibility to establish a strategic vision for the

Project organization, including growing the partnership between the

abidance and efforts.

. As a Delivery Head maintaining the relationships with CFO and Client

Partners within target vertical(s), managing account plans for vertical

industry segments with vertical account management Vendor/Partner

Management.

. Accountable for Preparing Master & Detailed Program Account Plan, Effort

Estimation and work distribution among various delivery hubs.

. Handling the Management/ Sales professionals based out of the US. Lead

the organization and program build of our based Global Incentive Program

within the IT organization.

. Integrating this platform with the Enterprise Business Intelligence

solutions. Transforming existing outsourced relationships with partners

to put a scalable and functional model that supports ongoing improvements

and adds new capabilities.

. Proactively involved in partnering with senior IT leaders and business

leaders to create alignment to program objectives, frequently interacting

directly with other Senior Managers, executives & global stakeholders.

. Collaborating with the Development Managers for ensuring timely project

delivery and serving as escalation point for resolving development issues

specific to projects.

. Providing thought leadership to overall development project and directing

project teams in the delivery of high-quality products within committed

timeframes

. Demonstrates experience in managing a global program team; leading and

influencing across geographies and cultures. Enterprising and commercial

thinking in E2E delivery of a Product. Familiarity with storage domain,

storage technologies and various storage products like (NAS, NFS, CIFS,

Samba etc), Block level storage testing.

. Liaising with the Development Leads to define code drops and coordinate

the alignment of code drop dependencies

. Play a critical role in developing the estimates for the complete

project, as well involve in commercial sign-offs

. Coordinate through the development managers and vendor teams all delivery

activities and act as the escalation point for all development and build

issues specific to projects

Achievement

. Rated as an Outstanding Performer throughout my tenure.

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ANNEXURE:

PROJECTS HANDLED

Title AT&T-(SXP)

Organization Tech Mahindra

Role Delivery Manager

Duration March2011 to Till Date

Description AT&T -SXP is a System & Process rationalization project of the 5

year IT Transformation Deal for AT&T. This project aims to

rationalize over 1000+ systems (in scope -740 Systems out of which

530 system were identified for decommissioning) in AT&T to a

Strategic Stack for L2C-Lead to Cash, T2R-Trouble to Resolve,

C2M-Concept to Market, for all products, which serve products /

customers / contracts.

There will be three streams of deliverables:

RMC - Rationalization of systems, M -Migrate to strategic stack, C-

Closure of the legacy system, Building Strategic Stack and Business

As Usual-BAU.

Responsibili Responsibilities as an E2E Delivery Manager for SXP Web portal,

ties Releases are responsible to obtain the right level of sponsorship

and change agents required for successful business sign off.

Form a virtual team of Discovery, E2E Design(all pertinent aspects),

Technical Delivery, PODD, Service Introduction and Service

Operations representatives to drive and manage delivery in logical

groupings such as 'Technical Release' or a 'Process release' such as

SMARTS rollout.

Contribute to cross-functional/units Initiatives to get quality

gates Chamber one / Chamber two approvals sign-off for all

releases.

Accept demand from Discovery team with appropriate Stage Gate review

(SG-A) and take on release with agreed scope through SG-B review.

Pivotal in Financial management and Communicating with Operational

Senior Mgrs & Program team to update progress, and highlight any

issues.

Planning support for Delivery in liaison with the virtual team and

setup and lead progress calls for regular progress review and

identify and manage blockers/risks through progress calls.

Proactively identify risks and workout mitigation plan involving

appropriate stakeholders and regular communication to all agreed

stakeholders in agreed formats.

Title LM-AUTOMATION(Non-Drug overrides)

Organization Progressive Medical Inc(PMI), Columbus, USA

Role Senior Project Manager

Duration Jan 10-Feb2011

Description RESTAT processes the billing requests for medications from various

pharmacies. It applies various checks and conditions to each request

and rejects a request if it does not meet one or more conditions.

Information on all such rejects is sent to PMI through a data file.

PMI processes these reject records and create actions for the

adjusters informing them of the reason for rejection and seeking

further direction.

Responsibili Implemented the SDLC - Agile project methodology (Scrum).

ties Prepared project plans and managed all related documentations.

Lead and defined business, informational and analytical

requirements.

Prepared communications that apprises all stakeholders of status of

the projects, issues impeding progress, and recovery plans for

off-track items/tasks.

Monitored, audited and facilitated resolution of all project tasks.

Prepared project meeting agendas, status reports, budget analysis,

project scope, etc.

Coordinated review and approval of project related documents.

Kept track and reported project expenses (e.g., contractor invoices,

employee time).

Coordinated with internal departments, process leads and third-party

vendors.

Ensured minimize scope-creep, timely releases and more

user-interaction with Business Analysts, Developers, Testers and

Business-Users.

Title DCA

Organization Meridian Soft Inc, COLUMBUS, USA

Role Senior Project Manager

Duration Aug 07-Dec 09

Description Server and storage installations, environment upgrades and data

center migrations. Program manager for co-location infrastructure

projects and activities. Managed Call Center network projects,

vendor relationship and pipeline activities. Migrating to MS-Outlook

from Lotus Notes.

Responsibili Managing technical resources, hosting meetings, assisting with

ties budget,

Creating and managing project plans.

Coordinating with business on scheduling project and change

management activities.

Project planning (baselines, estimating), coordinating resources,

managing budget, working with vendors, moderating project meetings,

authoring project minutes, tracking milestones/issues/risks. Managed

the complete[pic] project lifecycle.

Creating executive dashboards and presenting to senior management.

Title HealthQ

Organization Santec Solutions Inc

Role Project Manager

Duration July'05-Sept'07

Description HealthQ is a new generation Engine; that caters to multiple

healthcare settings. From a simple process of a clinic to complex

operations of a research center, HealthQ has it all. HealthQ Engine

is a Private and Secure software tool that runs over the internet.

This system is highly scalable which allows unlimited users and is

accessible from any part of the world.

Responsibili Responsible for Setting KPAs and conducting appraisals, setting

ties learning & development plan, Identifying risks, prioritize and plan

mitigations.

Developed release specific project plans from the roadmap and from

requirements received.

Planed resources required, effort estimates, budgets and schedule,

Task allocation and tracking to completion.

Reviewed weekly status, consolidation of status, escalation of

issues and any re-planning.

Interacted with stakeholders for the various deployment projects,

understand their expectations, plan timelines and allocated

resources to development and delivery.

Updated Project status and arranged deliverables review meeting with

Client at regular intervals

Title Telecom OSS (Operation support system)

Organization Softpath Systems

Role Project Lead

Duration June'03- July'05

Platform/ Unix, Clarify (CRM), HP OV, Oracle, Tibco and Windows along with

Environment: Customized Applications.

Description Telecommunication industry's Operational Support System (OSS)

business process automation company, a major contract to provide a

highly scale-able OSS solution in the form of Inventory Management,

Provisioning and Fault Management for support of all voice services

Responsibili Worked with networking monitoring tools, Service assurance

ties (monitoring Traps) in OSS/BSS environment, Testing protocols & L2/L3

layers and Monitored tools(BMC patrol)

Evaluated system development requirements documentation to develop

system testing criteria.

Testing project phases and performed unit test

verification/validation testing

Tracked software bugs and software/configuration change requests

(CCRs) for problem reporting and other project related change

requests.

Title On Line Treasury (OLT), SC BANK

Organization Soft path Systems

Role Senior Software Engineer.

Duration Apr'02- Feb'96

Description On Line Treasury (OLT) is an eFX system used for FX and Money Market

trading by various banks. The traders key in various types of trades

like Spots, Forwards, Swaps, Options, and Futures etc. Different

banks will have different credit limits for the trades. The trades

are checked for the credit limit and then for the trade validity

before being executed. The application is designed using J2EE

framework. The application is built based on the Struts- MVC design

paradigm. The View components of the application are implemented

using JSP and business layer of OLT system is implemented using

EJBs. The application is hosted on Web logic application server and

Oracle as the backend database.

Responsibili Involved in the complete cycle of the project this includes

ties analysis, design, development and implementation.

Developed front-end using JSP, JavaScript, HTML, CSS and JSTL.

Implemented Struts Action Forms, Action classes and templates.

Performed data validation in Form beans and Action Classes. Applied

MVC design paradigm for designing the application.

Used design patterns like Business Delegate, Value Object & Session

Facade.

Implemented key business logic and data persistence and manipulation

by writing Stateless Session Beans and Entity Beans.

Implemented SOAP Services for key information exchanging with

partner system.

Developed SQL Scripts and PL/SQL procedures for database

manipulation based on business requirements.

Web logic server tuning for performance improvement. Used Clearcase

for version control of source codes.

Written some performance monitoring scripts using Shell & Perl

scripting.

Performed unit testing, system integration and regression testing.

Title Social Benfitery Management System

Organization Soft path Systems

Role Senior Software Engineer.

Duration Nov'01-Apr'02

Title CMAS- Campus Management Automation System

Organization Soft path Systems

Role Senior Software Engineer.

Duration Mar'01-Nov'01

Title KGH- Kamat Lingapur Hotel

Organization Soft path Systems

Role Senior Software Engineer.

Duration Oct'97- Oct'98

Title FAIS(Financial Accounting and Information System)

Organization South Central Railway

Role Software Engineer.

Duration Feb'96-Oct'97

Title Green Belt

Organization NFCL

Role Software Engineer.

Duration Apr'95- Feb'96

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