Customer Service Sales

Joseph Breland Jr.

** ******** *****, ********* ** 07042, 862-***-**** *.*********@*****.***

District/Regional Operations Management

Retail Operations/P&L Forecasting/HR Management/Strategic Planning and

Direction

Sales & Marketing Leadership/Staff Training & Development/Conflict Resolution

Cross functional, cross industry leadership success in Operations Management in a

variety of business environments. Keen Ability to conceive strategies, execute

business plans and deliver profitable financial results in competitive markets

nationwide. Vision Driven and team oriented management style focused on

employee motivation and morale. Entrepreneurial, energetic and committed.

Professional Experience

Kodak Alaris(a Kodak Company) Montclair NJ. 2009-2014

District/Regional Manager

Reported directly to the Director of Retail Operations, oversaw the operations

processes of seven locations in five states .Built successful relationships with

clients and employees resulting in additional revenue and profitability

Successfully generated over $10 million revenue annually

Facilitated daily meetings resulting in operational consistency across all

locations

Focused on customer service, merchandising, payroll control, receiving and

inventory control

Regularly traveled to satellite locations and reviewed implemented systems

and operations to confirm processes are consistent with corporate values and

mission

Bed Bath and Beyond, Elizabeth, NJ. 1999-2007

Assistant Store Manager

Managed all aspects of store operations. Directed large store team to create a sales

environment that consistently exceeded sales goals and reduced operating cost.

Sales in excess of $12 million annually

Increased customer service rating from 71% to 95% over eight month span

by simply greeting every customer

Improved in store online purchases by 20% by promoting it for out of stock

merchandise

Restructured shipping /receiving area to maximize productivity

Footlocker, Miami, Fl. 1993-1999

Store Manager

Trained winning team by promoting from within and developing a awesome sales

team. Duties included where scheduling,cash management, safety and security.

Successful in a fast paced environment with a staff of 20 employees. Astutely

controlled labor cost and shrinkage.

Consistently exceeded sales goals by 20%

Received numerous awards for sales and customer service

Recruited and developed a strong sales team through positive motivation

Ability to drive sales under adverse conditions

Education

Pennsylvania State University 1987-1991

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