Customer Service Engineer

Buford, GA ***** KONSTANTIN SHEVCHENKO Phone: 404-***-****

Email: ********@*****.***

SOFTWARE QA ENGINEER

SUMMARY:

3+ years of experience in Manual Web and Mobile software testing

2+ years of experience in IT Industry

2+ years of experience in Manufactures Product development and Processes

5+ years of experience in Customer Service

Strong knowledge in SDLC, STLC, and Bug Life Cycle in Agile environment, Working experience in Functional testing, System testing,

Feature Driven Development testing, Compatibility testing, Regression testing, Smoke/Sanity testing, testing Able to develop solid test

documentation. Convert business and technical requirements into test procedures., Solid knowledge of PC hardware maintenance and

repair, Understanding of test automation and familiarity with automation tools as Selenium

of mobile application testing process and testing methodologies, Enjoy learning new technologies and challenging concepts and implement

them, Strong team player with ability to work productively in a team as well as individually, Proven organizational, analytical, and

communication skills, US Green Card holder

EMPLOYMENT

QA Analyst ShopVisible, Atlanta, GA 8/04 – present

Develop and execute manual and automated test scripts for ShopVisible’s SaaS eCommerce Platform.

Writing test plans and scripts for tracking defects and fixes in Agile Product Development.

Helping validate IT processes through careful testing in order to minimize client disruption with errors/bugs getting released into

production.

Primary responsibilities:

• Develop and maintain testing processes, enhance and improve testing processes, maintain test plans, manual and automated test scripts

for user interface, functionality, system and "ad-hoc testing"

• Execute regression tests, functional tests and data tests

• Document quality assurance practices

• Report, track and determine priority of reported bugs

UAT Migration Test Engineer SunTrust bank, Atlanta, GA 1/14 – 4/14

• Test Virtual Desktop management banking software application using administration, update and secure corporate scenarios on desktops

and laptops

• Perform mobile UAT testing of banking applications to assure access to Monetary files from iPad and iPhone

• Perform Functional, UI, UAT, Smoke/Sanity testing and bug fix verification for desktop and mobile applications

• Create and review UAT scenarios, Core Functional and Integration Test Cases

• File new and reviewing previously created tickets from QA on HP QC

• Collect and analyze logs and reproduce manually failed tests

• Communicate with QA Team members and Software developers to resolve complex software issues and defects

• Simulate real Administrator’s behavior to manage CRM: creating users, creating profiles, changing deep settings and permission sets,

uploading files, making reports and assigning tasks.

• Simulate real User's behavior to use CRM and other apps on latest mobile devices, emulators and platforms.

• Work closely with software engineers to analyze test results and test execution

Software QA Tester LASTH Corp., Los Altos, CA 3/11- 12/13

Downloaded and installed mobile Native app on devices (IOS and Android), reported the issues to Jira Bug Tracking System.

•

Performed Functionality, Smoke, Ad-hoc, platform qualification, Integration, Regression, System and Features acceptance testing

•

Tested WEB Homepage new functionality (Share, Slide Show) and WEB site navigation

•

Created Test Cases and reporting execution issues.

•

Tested Mobile app navigation, including mobile control buttons and interruptions User Cases

•

Performed Ad-hoc testing of Account Registration and Tracking setting Modules, included Tracking code generation

•

Analyzed business requirements and suggested improvements to the product features

•

Developed test cases for functional and regression testing of the application

•

Tested implementation of social networking features: blog, forum, instant messaging, news feeds

•

Validated Integration of the application with social networking web sites such as Facebook & Twitter

•

Responsible for thorough testing of Media Sharing (via social networks and emails) module

•

Tested Open ID implementation using Gmail accounts

•

Validated application’s UI for compliance with Usability guidelines published by US Department of Health and

•

Human Services and Industry standards widely accepted in photo sharing and social networking domains

•

Participated in cross-browser (MSIE, Firefox, Chrome, Safari) and cross-platform (Windows 7, MAC OS X) testing in virtual machine

•

(VMWare) environment

Conducted regression testing procedures using Release Notes generated by Bugzilla Release Issues management software application

•

Executed ad hoc and structured test procedures at all the stages of software development life cycle

•

IT Support Engineer Steel Production Factory 08/08 – 12/10

• Identified and resolved the software and hardware problems in the Steel Manufacture systems

• Coached co-workers in handling and operating the systems and network technologies

• Maintained all the computer systems, printers, communication devices and other equipment installed in the organization and re solved the

problems instantly and ensured its smooth functioning

• Assured the qualities and standards of the desktop support components and ensured that high quality components are used in the

organization.

• Provided necessary and efficient support to on site plant personnel in setting up, configuration, troubleshooting, analyzing and repairs of

all computer systems.

• Performed inventory of hardware and software components and for ordering new supplies, as and when found necessary

• Was in charge of identifying defects and resolving them in Windows 7/XP, Mac OS desktops

• U tilized the company resources and available finances to its maximum capacity and completed the installation and configuratio n

a ctivities ahead of the schedule, which benefited the company

TECHNICAL SKILLS

Platforms: Windows 7/Vista/XP/NT/2000, MAC OS X, SaaS eCommerce

Mobile Platforms: Android OS, iOS

Programming: JavaScript, SQL, VB Scripting, HTML

Test Automation: Selenium IDE/RC/WebDriver, HP QTP

Testing Tools: Eclipse Bundle, DeviceAnywhere, VMWare

Networking: TCP/IP, UDP, FTP, HTTP, Internet

Bug Tracking: Bugzilla, HP QC, Jira

Office tool: Microsoft Office, Google tools, text editor, Filezilla, Jing, etc.

Languages: English, Ukrainian, Russian

_ __EDUCATION & TRAINING

2 012 S oftware Quality Assurance, Portnov S chool, Los Altos, CA

2 008 B S in Mechanical Engineering, Technical University, Zaporozhie, Ukraine

2 004 -2005 Information Technology, Victoria College, London, UK

R EFERENCES AVAILABLE UPON REQUEST

Contact this candidate