Customer Service
Resume:
Debra L. Carrington
Address: **** ******* ****** ****, ** 48085 Cell: 267-***-**** email: *********@*****.***
SUMMARY OF QUALIFICATIONS
Outstanding Customer Service Professional with over ten years of hospitality experience. I am competent
at managing responsibilities in a fast paced, and high volume atmosphere, in addition to maintaining
positive relationships with my superiors, as well as my colleagues. Moreover, I am also skilled at
building good relationships and communicating well with patrons of all ethnicities and social economic
backgrounds.
EDUCATION
TROY ATHENS HIGH SCHOOL 09/2000-06/2003
TROY, MICHIGAN
GRADUATE High School Diploma
*Scholars curriculum
BAKER COLLEGE 09/2003-06/2004
AUBURN HILLS, MICHIGAN * Medical Assistant
PROFESSIONAL EXPERIENCE
Children Hospital of Philadelphia
Aramark 02/2010 to 03/2014
Supervisor
Handled all customer relation issues in a diligent and professional manner.
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Debra L. Carrington
Maintained a clean, organized and welcoming store for all patients and guest.
Completed all point of sale opening and closing procedures which included counting the money
received through retail sales.
Fostered a positive work environment by consistently treating all employees and customers with
respect and consideration.
Answers telephones and directs the caller to the appropriate associate.
Will transfer a caller to an associate’s voice mailbox when the associate is unavailable.
Greets and directs visitors to the company.
Takes and retrieves messages for various personnel.
Provides callers with information such as company address, directions to the company location,
company fax numbers, company website and other related information.
Receives sorts and forwards incoming mail. Maintains and routes publications.
Assists in the ordering, receiving, stocking and distribution of supplies.
Assists with other related clerical duties such as photocopying, faxing, filing and collating.
Chili’s Restaurant Bar and Grill 05/2009-02/2010
Hostess/Waitress
Assigned guest to tables suitable for their needs and according to rotation.
Presented guest with menus and conveyed the daily food and drink specials.
Recorded customer orders and provided friendly and prompt service.
Assisted with the preparation and clean-up of the dining tables and restaurant.
Responsible for taking guests order in person or by phone in friendly and courteous manner.
Speak to guests to ensure satisfaction with food, drinks and service.
Present bills, accept payments, operates POS system.
Able to respond to guest complaints.
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Debra L. Carrington
Food Team Staffing 10/2006 to 01/2009
Event Coordinator
Coordinated and assisted with the preparation of all social events hosted at the venue.
Provided friendly and attentive hospitality throughout the event.
Responsible for setting up banquet room to include linen, service ware and glassware
Attend roll call meetings before events to learn function particulars, including guest and hotel
expectations
Greet guests and respond to requests in a friendly and courteous manner;
Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure
consistency throughout the banquet.
Promptly remove dishes as guests complete each course and/or meal at the end of the meal or
function;
Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages
Replenish beverages as necessary, and check with guests for overall satisfaction
Sunrise Senior Living 07/2005 to 02/2006
Reminiscence Caregiver
Assist residents in life skills
Enriching activities as indicated on their individual profile
Responsible for interacting with the resident's family in order to inform them about the progress..
The resident will collaborate with the doctor and will inform him about the reactions to the
specific treatment.
Sometimes, the assistant may even take the blood pressure or the temperature
The assistant has to maintain and to organize all the residents' personal records
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