Customer Service Sales

Michael Hetherington

***** *.*. ***** ****** #*** - Gresham, OR 97030

*******************@***.*** - 503-***-****

WORK EXPERIENCE

Bank Protection Officer

G4S Service Solutions, Inc. - Portland, OR - June 2014 to Present

Responsibilities

Provide visual deterence to criminal activity in and around assigned banking centers.

Observe and report any incidents to immediate Supervisor, Bank Center Manager and SOACC.

Provide alert, attentive customer service and monitor and report all suspicious activities.

Observe and deter any activities related to individuals or groups that have intentions to disrupt banking

operations.

Current State of Oregon Unarmed/Armed DPSST PSID: 65728.

Vice President/Sales

SJW GROUP, INC - Los Angeles, CA - March 2012 to May 2014

Direct the sales and installation of security surveillance and biometric equipment to 200 Jack In The

Box restaurants.

• Plan and direct staffing, training, and performance evaluations to develop and control sales and service

programs.

• Determine price schedules and discount rates.

• Review operational records and reports to project sales and determine profitability.

• Monitor customer preferences to determine focus of sales efforts.

• Prepare budgets and approve budget expenditures.

• Resolve customer complaints regarding sales and service.

• Confer or consult with department heads to plan advertising services and to secure information on equipment

and customer specifications.

• Advise dealers and distributors on policies and operating procedures to ensure functional

effectiveness of business.

• Assess marketing potential of new and existing store locations, considering statistics and expenditures.

• Represent company at trade association meetings to promote products.

Area Supervisor

OCH INTERNATIONAL, INC - Tualatin, OR - March 2001 to January 2012

Total Profit and Loss responsibility for seven quick lube centers with annual net sales of $7 million

dollars.

• Primary responsibility was to insure that budgeted profit center income was achieved through increased sales

and the monitoring of all controllable costs. Combined profit center income for

assigned 7 centers were annually 2-3% above budget.

• Report all budgeted profit center income results monthly to OCHI CEO and Director of Operations.

Any discrepancies needed to be accounted for and a written plan of action submitted.

• Insure that monthly Cost of Goods were within company standards. Investigate, correct and report

all discrepancies.

• Review financial statements, sales and activity reports, and other performance data to measure

productivity and goal achievement and to determine areas needing cost reduction and program

improvement.

• Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, and disciplinary

measures.

• Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.

• Conduct or arrange for worker training in safety, repair, and maintenance techniques, operational

procedures, or equipment use.

• Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to

prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.

• Follow and promote company policies and procedures.

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and

complaints.

• Listen to and resolve customer complaints regarding services, products, or personnel.

• Enforce safety, health, and security rules.

• Monitor employees' work levels and review work performance. Was responsible for the effective and complete

training, performance and evaluations of over 70 employees.

• Investigate accidents and injuries, and prepare reports of findings.

EDUCATION

Bachelors of Science in Business Administration

SOUTHERN OREGON UNIVERSITY - Ashland, OR

June 1986

CERTIFICATIONS

Department of Public Safety Standards and Training, Private Security/Investigator

Certification Program.

June 2014 to June 2016

Unarmed/Armed Private Security Profesional.

Contact this candidate