Customer Service Data Entry

Keisha M. Burgess

**** ********* ***** *** *** Vegas, NV 89081 702-***-**** *********@*****.***

Summary

To provide the highest level of patient care, while utilizing my experience and continuing education as a Dental

Assistant.

Qualifications & Skills

5+ Years Customer Service Suture Removal Universal Precautions

Computer Efficient Amalgam Procedures Mixing Dental Materials

Data Entry (60 WPM) Handling of Specimens Sanitizing, Disinfecting & Sterilization

Intraoral Extractions Chair side Skills Composite Procedures

Packing Cords Radiology H.I.P.A.A. & OSHA Trained

Upper& Lower Impressions Vital Signs Instrument Transfer

Sealants Oral surgery Upper & Lower Impressions

Education

Milan Institute: Dental Assistant Program Certificate Las Vegas, NV Graduated December/2014

CPR, First Aid, & AED Certified July/2013 –

August/2015

Professional Work Experience

December 2012 – March 2013: Ultimate Staffing/ Telus Las Vegas, NV

Inbound Call Center and Online Chat Representative

• Provided continual exceptional customer service and problem solving by responding to all inbound

calls

• Assisted customers with new and existing accounts, website navigation, account billing, and shipping

issues

• Provided technical assistance with devices such as PC, Mac, Xbox 360, Playstation 3, and the Wii

• Resolved customer inquiries in an effective and efficient manner

• Learned about product and service changes to assist customers more efficiently

• Actively listened to each call to show empathy and patience in a non-scripted environment

July 2009- September 2011: Community Supports Cincinnati, OH

Direct Care Provider-

• Provided care for individuals with mental and physical disabilities, daily living and recreational

activities in the community

• Communicated pertinent information with families, supervisors, co-workers and others such as

behavior and health issues

• Ensured proper medication/therapies or other services are provided according to the "service plan" for

that individual

• Worked responsibly with confidential information

• Assisted with feeding, bathing, and cooking for the individuals

• Cleaning and changing residents if they’ve had an accident, gotten sick, etc.

• Drove residents to outings and occasionally to appointments

• Cleaning bathrooms and other common areas

• Administered medication to residents and filling out accurate medication reports

• Filed daily end of shift reports in a timely and accurate manner

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