Customer Service Representative

Miguel A. Squadrito

Westfield, IN

e-mail: *******@*****.***

Home: 317-***-****

Cell: 954-***-****

Education

J. Everett Light Career Center - Indianapolis, IN

Westfield High School - Westfield, IN

Technical/Linguistic Skills

Spanish - fluent

MS Office/Windows OS

Company-specific Database Systems

Employment History

Pep Boys

03/2012 - present Service Advisor

Ensuring quality service for automotive maintenance and repair customers. I specialize

at helping customers understand their automotive issues and what steps will be required

to make the repairs and maintain the vehicles. I also ensure that the staff technicians have

the parts needed to make the appropriate repairs.

HH Gregg

09/2011 - 03/2012 Sales Associate

Advising customers on product purchases by making use of product knowledge and

sales training. As a product knowledge specialist, I assisted customers by understanding

their needs and explaining the benefits of the products relative to their individual

situation. As a top selling sales associate, I gave every customer 5-star service and

professional assistance.

Aaron’s Sales and Lease

09/2010 - 09/2011 Customer Service Representative/Management Trainee

Quickly rising to the level of management trainee due to excellence in service. After

having started a Customer Service Representative, I was promoted within two months to

the level of Management Trainee based on my excellent and professional service and

sales numbers.

Butler Hyundai

05/2010 - 9/2010 Automotive Detailing Specialist

Specializing in high level service and ensuring quality work as an Automotive

Detailing Specialist. Beyond detailing vehicles internally and externally, I also handled a

great deal of customer service in instructing them on how best to maintain their vehicles

and handling oil changes.

Firestone

09/2009 - 05/2010 General Services Specialist

Providing excellent customer and automotive services. As a General Services Specialist,

I handled work on various automotive maintenance issues. This included tires, oil

changes, fluids, hose check, batteries, etc. It was my primary objective to ensure that a

customer’s vehicle was safe to return to the road.

State Farm

01/2009 - 08/2009 Customer Service Professional

Excelling in direct sales service with cold calls and quotes. I specialized in cold calls to

customers regarding car insurance and offering quotes if they expressed interest. I also

provided phone service to agents at State Farm office.

Petland

10/2008 - 01/2009 Customer Service Representative

Providing top level service to customers and their pet and improving sales for the store

location. I worked with customers to assess their needs for their pets and giving advice

and service for those looking to purchase an animal as a pet. I ensured that all new pet

parents were provided with the most information possible on their new pet and that they

had all the necessary products and tools before they left.

Pebble Brook Golf Course

05/2008 - 10/2008 General Services Professional

In a seasonal position, it was my responsibility to handle general maintenance for a

golf course. I handled various maintenance tasks which included maintenance of the

greens and sand as well as tasks like garbage removal.

Discount Tire

12/2007 - 05/2008 Customer Care Advisor

Providing excellent advice, direct sales and customer service. It was my job to make

sure all customers were offered the best prices for the tires they wanted. I also handled

tire inspections to ensure that they were properly placed and balanced.

Wendy’s old fashioned hamburgers

10/2005 - 12/2006 Customer Service Professional

Ensuring speedy service and quality food at a popular fast food restaurant. I worked

with customers to make sure they received their orders quickly and correctly. I also

handled customer complaints and resolution.

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