Customer Service Representative

Roseline Etienne

*** **** **,

Irvington, NJ ****1

Tel: 973-***-****

E-mail: *******@*****.***

EDUCATION

Christine Valmy International

Pine Brook, NJ

Educated in all aspect of Esthetics, November 2007

Kean University Union, NJ

B.S in Management Science, May 2001

Employment

Saveology.com South

Plainfield, NJ

Account Representative 2009-2012

Fulfill customers request and offer solutions that meet customers'

needs

. Manage a large flow of leads from various sources, including tradeshows,

marketing campaigns, in-house accounts, and partners

. Completed 200 outbound cold-calling to a defined set of target prospect

accounts

Applebee's Restaurant

Union, NJ

Server/Trainer/hostess 2004-

2009

. Provided customer service

. Maintained daily cash draw

. Trained new employees

Myron Corporation

Maywood, NJ

Sales Representative 2005-

2007

. Advised and educate customers of new products and services

. Routinely volunteered to help co-workers resolve problems and

questions from difficult callers

. Gained over 200/month qualified prospects through use of technology such

as social network, phone calls, email, mailings, fax and seminars

. Set department standard by booking 95 meetings in a single month with

qualified prospects

. Presented clear and concise sales status reports to upper management to

ensure communication is frequent and bi-directional

. Fielded inbound calls and leads from various sources and qualify for

business potential

. Collaborated with marketing, support, sales management, product

management and account management to facilitate new programs, messages,

campaigns, and offerings

Wachovia National Bank

Irvington, NJ

Teller / Customer Service Representative

2001-2004

. Received customer service training

. Opened new accounts, credit cards, deposit boxes, and loans for customers

. Uncovered customer needs beyond the immediate transaction and

successfully transitioned the customer to the appropriate source to

address the need

. Received cash and checks for deposit, verified amounts, and examined

checks for endorsement

. Ensured regulatory requirements, such as the Anti-Money Laundering and

Bank Secrecy Act, were adhered to

. Posted night and mail deposits, payments and requests received in mail on

a daily basis

. Prepared, sorted, and distributed reports to appropriate branches

Contact this candidate