Customer Service Assistant

ZENAIDA RUIZ

*** **** **. ****** ****** King Jr Way

SELMA, NC 27576-2729

Phone: 919-***-****

Alt Phone: 919-***-****

*************@*****.***

Abilities

Certified Phlebotomist seeking to join a new organization and to ensure that phlebotomy procedures properly

carried out to ensure accurate and efficient results. Excellent communication skills in both English and Spanish

with the ability to focus in fast-paced environments. Experience in performing clinical duties under the direction

of a physician or nurses.

Employment History

Custodian, Janitors and Cleaners, Except Maids and Housekeeping Cleaners

06/2014 - 08/2014 Core Staff Services 204 North 2nd ST, Smithfield, NC

Keep buildings in clean and orderly condition. Perform heavy cleaning duties, such as cleaning floors,

shampooing rugs, washing walls and glass, and removing rubbish. Duties may include tending furnace and

boiler, performing routine maintenance activities, notifying management of need for repairs, and cleaning snow

or debris from sidewalk.

Cashier Host/Hostess, Cashiers

09/2013 - 12/2013 Swift Creek Internet Cafe 94 Technology Drive, Garner, NC

Received and disbursed money to allow customers to use Internet. Used electronic scanners, cash registers, and

related equipment. Processed credit or debit card transactions and validated checks. Responsible for five cash

drawers, opened, and closed store. Balanced cash receipts and made bank deposits. Managed store during

owners absence.

Sale Associate, Sales Representatives, Services, All Other

03/2012 - 04/2012 The Children's Place 1025 Industrial Park Drive, Smithfield, NC

Provided all duties of customer service and informed customers of sales and promos.

Stocked merchandise, handled exchanges and refunds, and assisted with inventory.

Operated cash register and rescanned/priced merchandise for special promotions.

Organized stock room and set up advertising displays.

Resident Assistant, Personal Care Aides

08/2008 - 05/2009 Personal Home Care Specialist 305 S. Wall Street, Benson, NC

Assisted the elderly, convalescents, and persons with disabilities with daily living activities at the patient's

home. Made patient beds, did laundry, washed dishes, prepared meals, transported patients to appointments.

Monitored living conditions to ensure patient safety and cleanliness. Helped bath and dress patients,

administered medication, observed health condition of patients regarding bedsores or other issues.

Checked vitals, including temperature, blood pressure, and blood sugar.

Resident Assistant, Personal Care Aides

09/2007 - 08/2008 Smithfield House West 303 Hospital Road, Smithfield, NC

Assisted the elderly and disabled in an assist living home. Bathed, dressed and escorted residents to dining

room. Provided personal assistance to individuals who were incapable of feeding, dressing or turning himself

or herself in bed. Checked patient vitals, including blood pressure checks, blood sugar levels, weight and

temperature.

Sales Associate, Cashiers

01/2006 - 09/2007 Banana Republic Factory Store 1025 Industrial Park Drive, Smithfield, NC

Received and disbursed money using an electronic cash register and scanner. Processed credit or debit card

transactions and validated checks.

Resident Assistant, Personal Care Aides

06/2005 - 10/2005 Carolina House of Smithfield 830 Brookshire Road, Smithfield, NC

Assisted elderly patients with Alzheimer’s and dementia with daily living activities,

including bathing, dressing, and eating. Made beds, washed laundry, cleaned rooms.

Transported patients to doctor appointments. Set up dining area, transported to and from meals, and oversaw

activities in dining room. Oversaw personal hygiene of patients, assisted in activities such as music, crafts,

walks, outings, and shopping.

Ensure building was secure, assisted in fire drills, and ensured safety of patients in Alzheimer’s Unit.

Education History

Issuing Institution Location Qualification Course of Study

Wayne Community Goldsboro, 2 Years at College or a Technical or Medical Assistant

College NC Vocational School

Enrolled and working on my degree for Medical Assistant, expected completion

date, 05/2015

Penn Foster High Scranton, PA High School Diploma General High School

School Curriculum

GPA 3.2

Certifications

Certification Title Issuing Organization Completion Date Expiration Date

Phlebotomist Johnston Community College 05/2014 05/2016

CPR Certified American Heart Association 11/2013 11/2015

Contact this candidate