Customer Service Sales

Anna D’Amato Resume

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**** ***** ***** ****** ********, IL 60706

Anna D’Amato 708-***-**** **************@*****.***

NHA Certified PHLEBOTOMY TECHNICIAN

Professional Experience

Phlebotomy Technician Clinicals, April 2014

LifeSource, Norridge, IL

40 clinical hours during donor blood collection.

Observed venipuncture, and worked with staff to identify main vein for venipuncture, and assisted with

gathering proper color tube used for donations.

Learned reasons for donating blood and proper blood storage

Receptionist/Customer Service, 2008 2009

IDN H. Hoffman, Norridge, IL

General office receptionist responsibilities included ordering supplies, distribute faxes to the sales team,

answer five line phone system, transfer calls to appropriate persons, and greet clients.

Customer Service duties included sales, complete appropriate forms for sales order fulfillment and returns.

Cross functional team player working with Accounting, Sales, and HR.

Trained to utilize the in house database system which contained all company processing information

including accounting, customer information, order entry, inventory, shipping and receiving, returns, etc.

Abt Appliance Customer Service, 2002 2003

Abt Electronics, Glenview, IL

Extensive customer service based on high volume of phone calls to provide answers to customer questions.

Scheduled at home repairs and service, followed up on previous repairs, customer survey reports, confirm

service appointments, and track C.O.D. repairs.

Waitress, 2000 2003

Café Allure, Chicago, IL

Responsible for taking food and drink orders, delivering orders promptly, entering information into

computerized register, and collecting payments.

Executive Administrative Assistant, 1997 2000

Trumbull Excavating & T Cat Enterprises, Franklin Park, IL

Main responsibilities included opening office for business, answer seven line switchboard, type commercial

and residential proposals, and calculate employee hours and payroll.

Answered internal and external customer inquiries, recorded truck mileage, and post office drop offs.

Assistant Manager, 1992 1996

Paradise Tan, Inc., Chicago, IL

Responsibilities included opening and closing the salon, payroll, employee scheduling, maintained customer

appointments, daily cash recording and bank deposits, inventory, and sales.

Achievements

2014 – NHA Certification in Phlebotomy

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2013 – Construction Road Flagger Certification

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2002 – Awarded Customer Satisfaction Certificate from Abt Electronics

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1997 – Received certificate for completion of the AMA Professional Secretary Seminar

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1994 – Received certificate in Shorthand

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Academic Preparation

Triton Community College, River Grove, IL Ridgewood High School, Norridge, IL

Certification in Phlebotomy, Continued Education High School Diploma

Spring 1994

Certificate

February 2014 to May 2014

Anna D’Amato Resume

Page 2

NHA Certification in Phlebotomy – May, 2014

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