Manager Engineer

Charles m. RIDER

740-***-**** Columbus, OH *********@*****.***

EXECUTIVE DIRECTOR – APPLICATION DEVELOPMENT DIRECTOR

Energetic and accomplished technology executive with a twenty plus year career organizing and technology teams and

solutions across disparate geographies. High-impact, intuitive, innovative and energetic executive with demonstrated

ability to bridge gap between technology and business stakeholders/executives. Leadership expertise in building new IT

organizations, maturing existing teams, developing and mentoring internal and off-shore staff in support of revenue

growth and cost reductions/management.

EXECUTIVE LEADERSHIP

Strategy & Planning Orchestrated turnaround and successful delivery of four strategic

initiatives simultaneously.

Process Modeling & Development

Agile/Waterfall Methodologies

P&L Responsibility Highly effective change agent, implementing programs, tools and

technologies to optimize performance.

Big Data

Vendor Management

Global Sourcing International expansion and integration of technology support

implementing offshore strategies.

Innovation

Project/Program Management

Software Engineering Personnel training and development experience bringing success to the

organization and those employees.

Architecture

Business Intelligence

Sarbanes- Negotiation of contracts including dollar amounts, profits, benefits

analysis, and return on investment.

PROFESSIONAL HISTORY

Executive Director/Application Development Director

JPMorgan Chase, Inc.

Columbus, OH 2011-Present

Lead application development and operations for commercial term lending a $15B business. Revised and implemented

multi-year IT strategy and systems roadmaps then orchestrated turnaround and delivery of 4 strategic web based initiatives

for Commercial Bank by consolidating and modernizing legacy Appraisal and Construction Loan Administration

platforms-overcoming challenges faced by 2 predecessors. Reorganized Application Development organization into a

cost optimized service delivery model. Direct Responsibility for annual operating budget of $25mm with multiple project

budgets up to $10mm.

Increased appraisal volumes 62% achieving a 35% gain on appraisal completions <30 days with implementation

of technology roadmap.

Converted legacy valuation systems with modern web based real estate due ordering and fulfillment system.

Reduced excessive contract staffing, revised vendor spending to meet core objectives and implemented formal

reporting and performance metrics for all vendors.

Charles M. Rider, Executive Director – Application Development Director – Page Two

JPMorgan Chase, Inc. – Continued…

Columbus, OH 2011-Present

Developed and led strategy development for a new firm wide construction loan risk management and servicing

system.

Successfully led infrastructure refresh and component upgrade of commercial real estate systems.

Partnered with external software vendors to engineer and deploy integrated solution between their systems for the

benefit of Chase.

Led team and systems through successful information technology risk reviews and internal audits in conjunction

with business clients.

JPMorgan Chase, Inc.

Columbus, OH 2009-2011

VICE PRESIDENT/GLOBAL SERVICE DIRECTOR

Responsible for delivery of technology services support Global Finance teams (includes ERP and CRM systems).

Established organization technology direction and aligned to overall firm and business unit strategy. Initiated and led

various service improvement initiatives leveraging ITIL principles-highlights include a 35TB reduction of storage leading

a data archive strategy with an annual savings of $5M.

Server Rationalization program achieved$6M annual cost reduction eliminating 475 under utilized hardware.

Introduced service improvement initiatives-reduced incident volumes by 85%. Includes a 90% reduction in

chronic issues.

Improved mean-time-to-repair by 45% over 12 month thus reducing outages >1 hour by 75%.

Introduced finance technology roadmap converting mission critical systems and migrations from obsolete

hardware, software thus improving business systems and database availability.

JPMorgan Chase, Inc.

Columbus, OH 2006-2009

VICE PRESIDENT/GLOBAL PLATFORM DIRECTOR

Introduced and led Engineering, Infrastructure and Operations team through major transformation into a Global Service

Delivery organization with staff located in North America, Europe and Asia. Integrated plan, build and support functions

for all Corporate Technology systems (Windows, Unix/Linux, Web and Database). Implemented or renegotiated custom

support agreements and service levels with key business stakeholders/executives.

Offshore strategy achieved a 65% reduction in headcount with annual savings of $25M.

Responsible for 2,200 virtual instances, 1,600 physical servers, 5,000 databases and 400 applications.

Successfully led geographically disbursed teams with 10 Direct Reports in 4 different countries, with 75 staff

members in 10 different locations.

Implemented management reporting, tools, policies and formal procedures for successful implementation of

global support.

Career trajectory

JPMorgan Chase, 2011-Present

Executive Director/Development Director

JPMorgan Chase, 2009-2011

Vice President/Global Service Director

JPMorgan Chase, 2006-2009

Vice President/Global Platform Director

JPMorgan Chase, 2003-2006

Vice President/Sr. System Engineering Manager

Bank One, 2001-2003

Vice President/Sr. Open Engineer II

Bank One, 1999-2001

Assistant Vice President/Development Manager

Resource Partner, 1997-1999

Vice President/E-Commerce Manager

Bank One, 1996-1997

Associate/Application Operations Manager

Bank One, 1995-1996

Associate/Application Developer

Norwest Mortgage, 1992-1995

Systems Engineer Lead

Education & Military

Bachelors Business Administration (Cum Laude) UNITED STATES ARMY

Mount Vernon Nazarene University, OH E5 – Veteran Operation Desert Storm

Technology Summary

Hardware: Sun/HP RISC, X86, EMC, Hitachi, ESX

Operating Systems: Sun Solaris, HP-UX, Linux, Microsoft, iOS, Android

Networking: CISCO, Ethernet, Wireless, Frame Relay, IP, VPN

Software: SAP, PeopleSoft, Hyperion, Weblogic, Websphere, Tivoli Systems, Real Estate Information Management

Systems, Narrative1, Oracle Financial Suite, Proviner, Presidium, Commercial Loan Origination, Symantec, RackSpace,

Veritas, Business Objects, Citrix, Crystal Reports

Languages: Java, C, C+, C#, VB Script, Java Script, Pearl, Powerbuilder, .NET

Database: Oracle, DB/2, SQL Server, Essbase, Sybase

Tools: Microsoft Office, Microsoft Project, Microsoft Visio, Outlook

Development Methodologies: Waterfall, Agile, Agile (Scrum)

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