Engineer Computer Science

Issa Diallo

**** * **** **** *****, Smyrna, GA 30080 404-***-**** **********@*****.*** in: Issa Diallo

Computer Science

Profile

Creative and preemptive well rounded Computer Science Engineer with over 6 years of experience in IT systems and software

applications in the computer systems industry.

Performs work with dynamism, determination and positive attitude to hard and smart work.

Technology Proficiencies

IBM Rational RequisitePro, ClearCase, and ClearQuest

Mac OX, Windows 7, Windows 8.1, Windows Server 2008 R2 & 2012, Linux

SharePoint, Visual Studio, VMWare vSphere, Cisco routers and and switches

C++, Java, Python, JavaScript, HTML, CSS, Visual Basic, SQL, MySQL and Access

Objective

Looking for a job opportunity in the system engineering field to utilize my vast technical experience to develop, support and

facilitate the organization’s technology needs.

Professional Experience

Piksel (Formally known as KIT Digital) Atlanta, GA

Corporate Infrastructure IT Engineer 06/03/2013 – Present

As the second only Infrastructure IT Engineer for KIT Digital in the Americas Region, my responsibilities are to make good IT

infrastructure decision, take care of everything related to IT issues included everything aligned with the business.

Piksel (Formally known as KIT Digital) Atlanta, GA

Quality Assurance Engineer 08/01/2013 – Present

Develop and execute test plans for the KIT Cloud platform and test cases and report defects in accordance with quality

processes.

Provide the support for the deployment process and work with the release Management team.

Test functions in accordance to the user requirement based on functional and design s pecifications.

Piksel (Formally known as KIT Digital) Atlanta, GA

Technical-Support Lead 03/16/2012 – 06/03/2013

Develop and implement policies and procedures to maintain and administer the systems.

Analyze technical support department reports on a daily basis and followed standard metrics for improvement in user

satisfaction and incident response process.

Coordinate weekly meetings with staff to discuss projects, technical issues and encouraged communication.

Maintain imaging system for laptop deployments.

Installation, configuration and maintenance of common user operating environments.

Assist in maintaining and conforming to company security policies.

Create and maintain documentation of the infrastructure.

Provide the company my expertise on useful new technology generating income and increase business efficiency.

Manage IT system inventory for the company and allocating system to new employees.

Interviewing and training new employees and providing additional training to staff in needy.

Coca-Cola Atlanta, GA

Technical Support (Eng.-French.) 05/23/2011 – 01/24/2012

Executing application access controls i.e. password authentication that helps to keep away the unauthorized users from

accessing the network.

helping the employees at all levels and providing them instructions for accessing the network securely through the VPN

Troubleshoot hardware, software and connectivity issues for UNIX, Windows NT/2000 and mainframe environment.

Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas.

Provided users with professional and efficient support to ensure their continued productivity.

Mentor and train new hires, introducing them to the culture and p rocedures of the Global Support Center.

Idiallotech Atlanta, GA

PC Technician/ network administrator (Owner) Dec 2004 - Dec 2009

Building costume made computers for customers, upgrading their computers

Creating, managing, filtering IP security policy on windows server 2003 systems

Configuring blackberry e-mails, and upgrading the blackberry operating system

Installing networks for home users, include wireless and wired Ethernet networks

Configuring and managing GPOs on a windows server 2003 active directory

Tutoring users about PCs and network security and how to secure and protect them online .

Projects:

Microsoft/N3 Atlanta, GA

Windows Azure Technical Support Oct 2011 – Nov 2011

Implementing and setting up the work environment for remotely supporting Windows Azure customers with any technical

assistance with the Windows Azure platform by utilizing MS Visual Studio.

Coca-Cola/ATOS Atlanta, GA

Collaboration Support level 2 Nov 2011 – Jan 24, 2012

Resolved over 100 Collaboration Support tickets assign to me, issues like MS Outlook problems, MS Office Communicator

problems, blackberry problems, SharePoint sites issues, LiveMeeting issues, etc…

Contacting Microsoft about high severity incidents and been point of contact for type A incidents

Assisting colleagues to resolve tickets or contact clients on their behalf.

EDUCATION

Southern Polytechnic State University Marietta, GA

MS/ Software Engineering May 2012 – Present

Southern Polytechnic State University Marietta, GA

Master Certificate in Software Engineering May 2010 – Dec 2012

Herzing University Atlanta, GA

BS/ Computer Science May 2007 - May 2010

Degree: B.S. Degree, cum laude, April 2010

Academic: GPA: 3.7/4.0

Major: Computer Science with a Concentration in Network Security

Academic Honors: Fall 2007, Spring 2008, Spring 2009, Fall 2009

Herzing University Alumni Parliamentarian

Global Knowledge Atlanta, GA

Administering Windows Server 2012 May 2014

Personal Interests

Exploring new technologies, Reading, Sport, taking-on new challenges and playing video games.

Contact this candidate