Manager Technician

KENNETH M. HAMILTON

**** **** **** ****

Orlando, FL 32826

*****************@*****.***

Cell Phone: 904-***-****

Home: 904-***-****

EXPERIENCE SUMMARY:

On the Job Experience ~ Over 10 years of experience in the Helpdesk/Desktop

Support field:

*Organizational skills

*PC deployment, hardware, software, inventory control

*Computer support operations to include formal classroom and

deskside instructions, curriculum development, course design

and material creation as well as the evaluation of training

material

*Helpdesk support in fault isolation of various applications and

configuration of hardware and software applications: Windows 7,

Microsoft Vista, Windows XP, Windows 2000 Professional, Windows

NT Workstation, MacOS 9 and/or MacOS X, Microsoft Office 2003,

and Microsoft Office

Formal Education Experience ~ 1992 Associates Degree from Edwards Waters

College, in the area of Physical Education- Jacksonville, FL; GPA 3.2

PROFESSIONAL EXPERIENCE:

July 2012 to June 2014 Helpdesk Technician

ACS, Inc. Orlando, FL

. Provided technical support in military Defense Messaging System

application.

. Installed peripherals and hardware to update computers.

. Installed operating systems and military generated programs on

Desktops and laptops.

. Created and managed network user accounts in Microsoft Exchange

Administrator via Manager Application.

. Responded with technical support to user trouble calls including

printer problems.

. Maintained a tracking log using Remedy for software and hardware items

repairs.

. Volunteer Instructor for approximately 45 Work Group Administrators in

system configuration and troubleshooting.

. Served as HQ Air Force Reserve Command VTC configuration manager for

all MAJCOM VTC systems to include scheduling and performing setup,

coordination and bridging VTC calls through configuration and

management of Accord MCU bridge availability.

January 2009 to July2012 Helpdesk

Technician

DynCorp I&ET,

. Administrator of computer support department and four help desk

technicians in the maintenance of IT equipment for Engelhard

Corporation and subsidiaries.

. Managed PC hardware and software support for over 1600 users.

. Provided technical and analytical guidance to project team furnishing

analysis and solutions.

. Responsible for the maintenance of computer peripherals, laptops,

printers.

. Installed over 40 different types of software applications and

upgrades running on Windows 7 and Windows XP professional platforms.

. Responded to Helpdesk complaints and calls.

. Cataloged and maintained inventory data for all computer equipment

utilizing Magic database tracking system.

March 2004 to January 2009 Helpdesk Support

Technician

GTE Federal Systems, Jacksonville, FL

. Assist in the migration of desktop support and knowledge transfer from

current seat management vendor.

. Assist in the testing vendor supplied procedures and standards for

desktop support and participate in the revision/development of new

documentation as appropriate for use by support staff.

. Provide desktop support to staff via remote desktop utilities

(LANDESK) and (Dameware) and in person for Microsoft operating systems

in a mixed Netware and Microsoft environment.

. Provide support for local/networked printers.

. Provide support for productivity software (MS Office, Adobe, etc.)

. Provide support for e-mail (MS Exchange).

. Provide support for Active Directory users.

. Provide support for PDA's and Blackberry's users.

. Create and deploy images, patches and software updates.

. Provide consulting on cost-effective implementations of microcomputer

hardware and software using defined standards and specifications.

July 1998 to March 2004 LAN Field Analyst

I-NET, Inc., Jacksonville, FL

. Designed and implemented configurations of various technical projects

in the telecommunications group.

. Performed user training on the NEC NEAX 2400 IMS digital voice/data

PBS system for over 300 staff personnel for the Environmental

Protection Agency (EPA) in Corvallis, Oregon.

. Performed site surveys to determine existing communication network

capabilities and the initial design of systems configuration and

network cable system in support of the Air National. Guard Flying

Units at 60 ANG bases.

. Coordinated and installed NASA Headquarters Audit/Visual (A/V)

production, presentation and distribution systems. [Financial Crime

Enforcement Network (System Analysis), Nuclear Regulatory Commission

(Emergency Telecommunications Systems Upgrade)].

January 1995 to July 1998 Communications

Technician

TEXCOM, Inc., St.Augustine, FL

. Provided analytical site surveys for systems recommendations and

solutions for state-of-the-art technological enhancements.

. Managed the National Transportable Telecommunications (NTT)

demonstrations and deployments of emergency communications equipment

to include network, mobile satellite earth stations, mobile cellular

systems, Defense US Naval Station Roosevelt Roads for the Office of

Manager National Communications System (OMNCS) and the Defense

Communication Agency (DCA).

. Technical writer and instructor on the design, operation and

maintenance of audio/visual multimedia presentation center for the

Defense Medical System Support Center (DMSSC) and the Equal Employment

Opportunity Commission (EEOC) LAN projects.

Additional Resource/References are available upon request.

Contact this candidate