Customer Service Manager

Marc Philip Rosini

Email: ***************@*****.***

Mobile: 092*-***-****

Tel No. 543 0021

WORK EXPERIENCES:

EL CIELITO HOTEL

Hotel Intern

CY 2012 – 2013

Front Office Management

• Deliver excellent customer service

• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e mail

• Adhere to all company policies and procedures and licensing laws

• Provide reports, as required, for housekeepers and management

• Administer all reservations, cancellations and no shows, in line with company policy

• Keep up to date with current promotions and hotel pricing

• Conduct regular security checks throughout the day and report any security issues to line manager

• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety

• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment

• Carry out instructions given by the management team and head office

Regulation Compliance

• Ensure compliance with Food Preparation Health Regulation.

• Wear protective clothing in accordance with Health and Hygiene Regulation and Infection Control Guidelines.

• In depth knowledge with essentials of Food Hygiene

Housekeeping

• Maintain standard sanitation to hotel rooms

• Ensure all cleaning equipment is in safe clean and efficient working condition.

• Bring clean linen, bedding, cleansers, and all other necessary cleaning equipment to the rooms.

• Replace soiled linen and towels; restock soap, tissues, and drinking glasses; disinfect bathroom surfaces; dust

and polish the furniture; remove all trash; vacuum the carpet; and wash any uncarpeted floors.

• Ensure that the room is spotless and ready for new guests.

Food and Beverage

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of

the hotel.

• Greet and seat customers and serve them in a professional, discreet and personalized way

• In depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to

guests.

• Consistently monitor quality of food & beverage being served.

• Attend to customer complaints / queries satisfactorily

• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service

equipment.

• Responsible for all service preparations before, during and after the service

• Ensure minimum wastage, breakage and spoilage

• Actively use up selling techniques to exceed guest expectations and increase revenue

YOUTH COUNCIL (A Government Legislative for the Youth)

Youth Councilor

• Lead the local youth program and project of the Philippine Government.

• Promulgate resolutions necessary to carry out the objectives of the youth in the community.

• Initiate programs designed to enhance the social, political, economic, cultural, and intellectual development of

the youths.

SEMINARS AND CONFERENCES ATTENDED

• Food Sanitation Awareness – Philippines

EDUCATIONAL ATTAINTMENT

COLLEGE HOTEL AND RESTAURANT MANAGEMENT

Dominican College of Santa Rosa

Santa Rosa, Laguna Philippines

June 2010 – March 2013

SOFTWARE TECHNOLOGY

Malayan Colleges Laguna

Santa Rosa, Laguna

June 2008 to March 2010

SECONDARY EDUCATION Our Lady of Assumption School

Santa Rosa, Laguna Philippines

2004 – 2008

PRIMARY EDUCATION Balibago Elementary School

Santa Rosa, Laguna Philippines

1999 –2004

PERSONAL DATA

Date of Birth: September 14, 1991

Age: 22 yrs. old

Place of Birth: Manila

Nationality: Filipino

Religion: Roman Catholic

Height: 5’9

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