Customer Service Representative

Jason C. Arf

**** ********* *** ***. *

Melbourne, Florida 32935

Phone: 321-***-****

Email:********@***.***

AVAILABILITY Job Type: Permanent

Work Schedule: Full Time

WORK EXPERIENCE Percepta

10/2013-04/2014

Melbourne, FL

Customer Service Representative

Receive inbound calls from current and potential

customers.

Answer questions about the product details, the

company, and issues with account for the customers.

Assist customers with any technical issues

experienced and escalate any issues to management

appropriately.

Place outbound follow-up calls to customers

regarding vehicle concerns.

Meet Quality Assurance Requirements and other key

performance metrics.

APAC

09/2012-10/2013

Merritt Island, FL

Call Center Supervisor

Manage a team of call center agents.

Monitor, queue, and track inbound calls and emails.

Keep agents aware of inbound calls and emails, calls

waiting, and abandonment rates.

Take calls agents cannot handle and be available

when an agent appears to need assistance.

Create and maintain files on each agent as they

relate to attendance, production, and reviews.

Interview and hire staff. Develop schedules with

agents each month to ensure call center objectives

are covered and schedule residual training,

departmental meetings, phone training, and computer

training.

Cameo Mortgage Group, LLC

09/2005 -09/2012

Orlando, FL

Business Development Manager/Loan Officer

Analyzed risk potential and made sound lending

judgments on commercial and home mortgages and

equity loans.

Assisted customers in determining financial needs

and recommended appropriate credit solutions.

Interviewed loan applicants, set up and processed

files, and prepared files for closing.

Promoted and recommended products and services,

answered customer inquiries, and advised customers

of approval or denial.

Built a strong base of referrals for nonconforming

loans through effective outside marketing.

Smith & Carson, Inc.

08/2002-09/2005

Orlando, FL

Senior Associate

Conducted comprehensive product liability

investigations for high profile lawsuits filed

nationwide.

Researched public records and conducted witness

interviews - Prepared detailed investigative reports

and interview summaries for counsel.

Conducted extensive interviews of Plaintiff's

family, friends, and co-workers as well as

eyewitnesses, law enforcement officers, and

emergency personnel.

Clients included major corporations from the

pharmaceutical, automobile, and tobacco industries.

Purdue Pharma

10/98-08/2002

Orlando, FL

Pharmaceutical Representative

Distributed dollar volume and promotions of

pharmaceutical products.

Sold to doctors throughout Orange, Seminole, and

Volusia Counties.

Developed and managed new and existing accounts.

Developed new accounts through product

presentation.

Prepared and presented business reviews for key

accounts.

EDUCATION The Florida State University

Tallahassee, FL

Bachelor of Science Degrees in Biological Sciences

and Dietetics -05/1998

REFERENCES Available upon

request.

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